Retail Operations Coordinator
WHSmith is looking for a motivated and proactive Retail Operations Coordinator to join our office in Woolloomooloo
Summary about this job
Administrative Assistants
Company: WH Smith Australia
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-7076-4560
Fax: +61-8-7112-4906
E-mail: n\a
Site: n\a
Detail information about job Retail Operations Coordinator. Terms and conditions vacancy
- Providing support to both retails stores and field team
- Fast paced, contemporary working environment
About the Company
WHSmith is an historic British retailer focusing on news, books and convenience, and is a renowned, competitive leader in the travel market worldwide. Our Australian operations, under which 7 brands currently operate, are rapidly expanding and since WHSmith is expected to continue this growth, we are looking for a Central Operations Coordinator to join us on this journey.
About the Role
Reporting directly to the Operations Director, the Retail Operations Coordinator will act as a liaison between stores and all other WH Smith functions including Finance, Payroll, Display Planning and Merchandise and to support the WH Smith Retail teams across all brands with business administration.
Summary of the Position:
- General Administration including the management of the Central Operations inbox and the follow up to resolve the issues for stores and the business quickly.
- Ensure stores have the correct requisites for Operation
- A responsible communication point between Retail Operations Team and all other departments.
- Write and support Store communications for the Retail Operations Team, ensuring that the information is relevant and in correct format.
- Work with the Operations Director to define workload for store based teams.
- Responsible for the collation and management of safety information and records – liaising with Field teams to ensure all employees have received the correct training and to maintain digital records for all members.
- Creation and management of "Google Forms" – supporting a central database of visits and responses from stores.
- Working with the Finance team to publish the central reports for stores and provide simple commentary and insights for stores to act on.
- Updating, publishing and creation of "Best Practice" for store teams that is then hosted on the business Intranet.
- Control and manage Intranet content- ensuring that content is relevant, simple and engaging.
- Provide stores with stock updates on a weekly basis
The Ideal Candidate:
- Strong Retail experience – ideally with previous experience working in stores
- Administration experience within retail environment
- Experience in handling delivery discrepancies
- Proficient in Excel, PowerPoint and Word.
- Team focused with the ability to multi-task and excellent attention to detail
- Good communicator with excellent interpersonal and customer service skills
- Willingness to learn with a results driven attitude
Join our rapidly expanding but still tightly knit team, and make your mark on the company's success! Please apply now with your resume and cover letter (stating remuneration expectations) using the links provided.