Customer Sales Support Representative

Summary about this job

Detail information about job Customer Sales Support Representative. Terms and conditions vacancy

• Part-time role with flexible hours
• Mulgrave location
• 12% Super paid by the Company

At Sandvik Coromant we encourage innovation and are always seeking to expand our knowledge within our areas of expertise.  We are truly convinced that today’s research generates tomorrow’s success and our goal is to develop high quality products and introduce new tools that meet our market demands. We guide and support our customers to the most sustainable solutions, and this is how we strength our brand.

The role

To provide outstanding customer service to both existing and prospective customers and to execute commercial requirements for the business unit. This role would be responsible for handling customer and salesman orders, requests, queries and complaints in a timely manner consistent with our service and quality standards. 

This is a part time role (28 hours) a week based in Mulgrave for a period of 12 months with a possible extension until December 2019.

Areas of responsibility

• Call handling & general enquiries (stock availability, order/delivery queries – POD’s).
• Updating customer accounts (contact details, discount structures, price changes).
• Processing orders (special and standards), returns, credits & debits.
• Raising quotations.
• Receipting deliveries and acknowledging supplier orders.
• Handling service requests (recycling, reconditioning & regrinding).
• Handling customer complaints via Sandvik Coromant’s tool complaint handling system.
• Trouble shooting with accounts receivables & payables.
• Approving and coding invoices.
• Exporting/Importing international orders (Customs & Shipping documentation).

Your profile

You will have a minimum of two years’ experience in a customer service role working with an ERP system, SAP would be helpful. You will have a sound knowledge of Microsoft Office programs and ISO 9001 (Quality Management System). You will be able to plan and work in a structured and organized manner and can multi-task, prioritize and manage your own time effectively.  You would have strong presentation skills and feel confident building strong working relationships and communicating with internal and external partners

What we offer

• A competitive hourly rate and allowances
• Options for additional superannuation contribution (2.5% above the superannuation guarantee)
• An Employee Benefits Program including salary sacrifice options, a company-wide bonus scheme, and Length of Service Recognition program
• Company funded paid parental leave which includes superannuation contributions during the leave period
• Training opportunities for employees – from internal programs to contributions towards external studies
• A Sandvik Wellness Program for employees’ who want to improve their health and wellbeing

Our Company and Culture

We conduct business in a sustainable and responsible manner. To achieve this we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.

At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Aboriginal and Torres Strait Islander people.

How to apply

Click ‘Apply Now’ button, or access the Sandvik website  home.sandvik/careers 

Recruitment Specialist: Tanya Llado

Applications close: 21 July 2018 or sooner if the right applicant is found

Job Reference No: R0000507

Sandvik is a high-tech and global engineering group offering products and services that enhance customer productivity, profitability and safety. We hold world-leading positions in selected areas – tools and tooling systems for metal cutting; equipment and tools, service and technical solutions for the mining and construction industries; products in advanced stainless steels and special alloys as well as products for industrial heating. In 2017, the Group had approximately 43,000 employees and sales of 91 billion SEK in more than 150 countries within continuing operations.