Service Coordinator

Summary about this job

Detail information about job Service Coordinator. Terms and conditions vacancy

Position Title: Service Coordinator
Location: Dandenong, Victoria
Hours: Full time. Approximately 7.30am - 5.00pm (½ hour lunch)
Reports to: Regional Manager Vic/SA
Safety
•Maintain familiarity with company safety management plan, safety and operational policies and procedures and relevant safe work practices
•Actively participate in branch safety activities and drive safety culture
Customer contact
•Build and maintain strong customer relationships
•Provide first point of contact for customers through incoming service calls
•Manage scheduling and prioritising of service bookings for both internal and external customers in conjunction with the Workshop Supervisor,
•Maintain contact with customers informing them of times and any changes to those times and keep them fully informed of current job status and cost
•Proactively follow up customers following jobs to ensure satisfaction and issue resolution
Service department sales
•Drive service sales to meet revenue targets
oActively contact customers for retail service work
oRespond quickly with repair solutions to meet customers' needs
oComplete internal and warranty work in a timely, efficient manner
•Invoice service jobs in a timely manner in line with business requirements
•Manage service work in progress in line with broader business requirements
•Manage and maintain high labour productivity levels for all technicians, identifying ways to improve utilization in conjunction with branch team
Resource management
•Build and maintain strong internal relationships, liaising with technicians, sales, spare parts, admin staff and suppliers
•Manage human resource allocation, in conjunction with the Workshop Supervisor,
•Source and utilize appropriate sub-contractors and external suppliers as required in line with company policies and safety management plan
•Provide administrative support to the field service and workshop technicians, appropriately utilizing administrative support of Branch Administration and Sales Cadet
•Oversee the daily entries of timesheets ensuring all jobs are correctly costed for invoicing
Branch
•Provide support to Regional Manager Vic/SA as required at the Dandenong branch