Administration Assistant - Victorian Apprenticeship Field Service (VAFS)
We are seeking an experienced Administration Assistant to provide efficient, effective and timely administrative support.
Summary about this job
Administrative Assistants
Company: The Busy Group
Location: Melbourne
Work type: Part Time
Salary: n\a
Phone: +61-8-3365-6166
Fax: +61-8-1230-8384
E-mail: n\a
Site: n\a
Detail information about job Administration Assistant - Victorian Apprenticeship Field Service (VAFS). Terms and conditions vacancy
ABOUT BUSY
The BUSY Group is a provider of outsourced Government services, delivering apprenticeship, employment, scholarship and community programs.
We have 40 years' experience providing skilling solutions and services to businesses, workers and job seekers.
ABOUT THE ROLE
Part Time (20 hours per week)
The primary purpose of this position is to provide an efficient, effective and timely range of administrative services to the Program Manager and staff in accordance with organisational policies, procedures and client service standards.
PRIMARY DUTIES:
- General administrative duties, including word processing, data entry, preparation of reports.
- Proactively assist the Program Manager to achieve contract requirements such as Key Performance Indicators by monitoring performance and providing summary reports on volumes, timeliness and quality.
- Provide client liaison service in accordance with requirements.
- Performing internal reviews of data quality as directed by the Program Manager such as reviewing data quality in Program databases
- Professional telephone duties including answering inbound and outbound customer service calls.
- Support the Risk Assessment (RAS) Function by taking calls when staff are not available.
- Provide assistance to field staff in Business Support functions such as IT, vehicles, leave, travel, etc. coordinating with Head Office Business Support and HR.
- Good computer literacy essential with experience in word processing and spreadsheets/ databases in particular the ability to manipulate data in Excel to produce tables in reports.
- Capacity to work independently or as a member of an extended team in line Possess the ability to rapidly acquire knowledge of services, policies and procedures to respond effectively to customer telephone, email and fax enquiries.
- Understanding of the Apprenticeship system well regarded
- Effective telephony skills to provide back up as required to our contact function
- There are no mandatory qualifications for this position. However, formal office qualifications relevant to the position will be highly regarded.
At BUSY At Work we value inclusiveness, excellence, resilience, integrity and innovation. These values are entrenched in the work we do and how we conduct our business.
BUSY is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.
HOW TO APPLY
Our preferred method of application is on Seek.
For further information, please contact [email protected]
Please do not apply directly to the recruitment email address.
*Please note this position is subject to a Criminal History Check and Working with Children Check