Intake Administration Worker
Wesley Community & Family Care • part - time permanent position based in Bella Vista • salary + super + salary packaging benefits
Summary about this job
Administrative Assistants
Company: Wesley Mission
Location: Sydney
Work type: Part Time
Salary: n\a
Phone: +61-2-2780-3651
Fax: +61-7-8260-5733
E-mail: n\a
Site: n\a
Detail information about job Intake Administration Worker. Terms and conditions vacancy
About us
Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training and education, and health services.
Our Vision is “Do all the good you can, by all the means you can, in all the ways you can, in all the places you can, at all the times you can, to all the people you can, as long as ever you can.”
About the role
The Intake/Administration Worker plays an integral role in ensuring the programs provided by Wesley Community Centres, Western Sydney run efficiently and effectively. The role will respond to the growing and diverse needs of the Western Sydney teams with duties including the important first point of contact role using the client relationship management system (CRM) to ensure our clients receive a positive and supportive welcome into the service, only have to tell their story once and receive the service they need in a timely manner.
Other duties will include general administrative tasks including answering and transferring calls, ordering office supplies and supporting Team Leader to ensuring the assigned centres are compliant with Wesley Mission processes.
Essential criteria
- strong communication, facilitation, and interpersonal skills
- skills in handling difficult client situations
- customer service skills, happy and welcoming
- empathy and good listening skills
- skills at managing data, systems and client records (eg CRM)
- report writing skills, including statistical reporting
- intermediate to high Microsoft Office skills including Word and Excel
- strong written and interpersonal communication skills including a capacity to deal with a range of stakeholders across varying levels within and external to the organisation (including local government, businesses, churches, service providers)
- ability to exercise discretion/confidentiality when handling sensitive information
- ability to meet deadlines, take appropriate initiative and be accountable
- demonstrated ability to work unsupervised as well as an effective team player with a positive can-do attitude
- commitment to continuous improvement and WH&S Principles
- current NSW or National driver’s license and working with children’s check
Desirable criteria
- knowledge and experience in Wesley Mission processes
- experience in the not for profit sector
- relevant qualifications –tertiary qualifications in Welfare/ community services
Remuneration
Salary and employment conditions are in accordance with the Social, Community, Home Care and Disability Services Industry Award 2010, Level 4, with capacity for salary packaging .Superannuation is paid in addition at 9.5%.
Closing date
Applications close Friday 27 July 2018 5pm.
Apply now
Please send your most recent resume and a cover letter addressing the essential and desirable criteria set out above to:
Contact name: Julie Camilleri
Email: [email protected]
Wesley Mission is a Christian organisation requiring all staff to affirm its values. We are committed to providing an environment in which children can feel safe and valued.
The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission (including provision of a valid Working with Children Check clearance number). Aboriginal and Torres Strait Islander people are encouraged to apply