Client Relations / Intake officer | NDIS

Summary about this job

Detail information about job Client Relations / Intake officer | NDIS. Terms and conditions vacancy

• Prior NDIS sector experience is required for this role
• Join a progressive, forward thinking, outside the box healthcare company
• Be part of the long term organisational planning & administrative processes

Who we are

At Physio Inq, we improve your quality of life by looking at all the details. Our philosophy is to enable freedom of mind and movement through physical therapies.

We are a quality-controlled network of physiotherapy clinics and growing rapidly across NSW

We are a Progressive, forward thinking, outside the box healthcare company with a mission to bring quality health care to the common person in a way that is personable, professional and memorable.

The role

An amazing opportunity has opened up for an experienced NDIS Client Relation / Intake officer to join our team!

You will be responsible for the improvement of the administrative processes and policies, manage allied health and administrative staff, and assists in long term organisational planning.

What you need

• Proven management leadership skills (while taking a “hands on” implementation approach when needed)
• Excellent interpersonal and relationship building skills
• Flexibility and ability to work on multiple projects
• Excellent written and verbal communication and presentation skills
• Ability to work effectively as part of a team
• Ability to use considerable judgement, initiative and independence
• Ability to maintain confidentiality
• Ability to work comfortably with diverse populations, with sensitivity to issues concerning disabilities

What you'll be doing

Executive function:

• Update and implement Physio Inq’s development strategy and oversee individual solicitation leads and processes, as agreed with the CEO
• Work closely with Operations Managers and Team Leaders on administrative functions as part of the Management team

Office Administration Function:

• Manage daily office operations
• Manage Administrative Staff
• Coordinate long-term organisational planning and the implementation and operation of our strategic plan
• Develop and oversee office standard operating procedures
• Oversee and manage network administration and phone system and evaluate information systems

Human Resource Function:

• Oversee our broad HR requirements; including employee on-boarding, maintaining personnel records, monitoring insurance coverage and ensuring personnel policies are up-to-date

Mobile and Community Function:

• Incoming lead management
• Referrer Liaison - participant, support coordinator, LAC
• Managing high volume referrers
• Practitioner Region Allocation and Monitoring
• Service bookings
• Service agreement management and alerts
• Management of PRODA claiming
• Maintaining Mobile and Community networking contacts, calendar with upcoming events
• Providing reports to team leaders on staff performance
• Passing on allied health contacts/details to team leaders when coming across other therapists working from other organisations for recruiting
• Managing franchisee NDIS invoices
• Managing Client Feedback functions

Culture & Benefits

• Amazing office fit out and environments
• Employee support & mentoring with a structured Mentor Program
• Career Longevity Program (clear career pathways and constant training)
• Competitive salary package
• Job flexibility

How to apply

If you feel you have what it takes to be the next member of our team, please click the 'APPLY' button now and send through your resume and cover letter detailing your suitability to the role and relevant experience in the above duties.

We look forward to hearing from you!