Experienced Administration Coordinator – Service Dept
Are you a highly capable Administration Coordinator who enjoys providing exceptional internal and external customer service experiences?
Summary about this job
Administrative Assistants
Company: Pure Water Systems
Location: Gold Coast
Work type: Full Time
Salary: n\a
Phone: +61-7-1629-3709
Fax: +61-8-3343-2535
E-mail: n\a
Site: n\a
Detail information about job Experienced Administration Coordinator – Service Dept. Terms and conditions vacancy
Do you believe in making healthy lifestyle choices and want to help others do the same?
Are you a highly capable Administration Coordinator who enjoys providing exceptional internal and external customer service experiences?
At Pure Water Systems, we believe good health begins with good water and we've been helping Australian families experience the benefits of fresh filtered water for more than 25 years.
We are now seeking a professional Administration Coordinator to join our team for a 12-month Maternity Leave replacement role. Reporting to the Service Team Leader, the successful candidate will be comfortable being the ‘go to’ person within a busy department. You’ll be structured yet flexible, a natural communicator and above all, a genuine team player.
As the Coordinator for our Service department you will be supporting a team of Customer Service Operators within a call centre environment, in addition to our field team of Service Technicians.
Key responsibilities include;
- Maintaining customer files and records, ensuring accuracy and efficiency
- Developing a solid knowledge of the PWS product range, particularly as it relates to codes and pricing
- Completing daily, weekly, monthly reports for the Team Leader
- Assisting the Service and Service Technician Team Leaders to create and update department processes, procedures and policies
- Creating rosters, reviewing staffing levels and timesheets
- Coordinating Service Team meetings, organising training and travel bookings as required
- Liaising and collaborating with other department Coordinators to ensure seamless customer experiences across all PWS channels
Our ideal candidate will have;
- Exceptional computer literacy, including experience with an ERP system or similar (ours is Netsuite), plus Microsoft Office experience, with a particular focus on Excel skills
- Confidence working independently and as part of a team
- Ability to work in a fast-paced environment and meet deadlines
- Open and clear communication, both verbal and written
- Outstanding organisational and time management skills
- Excellent attention to detail
- A positive and proactive approach
Pure Water Systems is a fun and energetic place to work, with a happy open environment, regular team training, transparent communication and our own unique ‘Healthy & Happy Employee Benefit Program’. We’re committed to our company values of Opportunity, Unity, Integrity, Wow and Fun!
If you are looking to join an organisation that makes a difference and walks the talk in the provision of a healthy alternative for our customers, then look no further. Apply today!