Operations Admin Assistant

Summary about this job

Detail information about job Operations Admin Assistant. Terms and conditions vacancy

Temple & Webster is Australia's largest online retailer of furniture and homewares, delivering beautiful solutions to our customers and providing daily inspiration on furniture and homewares trends.

Nestled at the corner of a converted industrial estate in the heart of Sydney's St Peters, the Temple & Webster office is situated in an immaculately restored heritage listed beautiful art deco building.

We are currently seeking a talented and highly motivated Operations Admin Assistant to work with our Operations Team.

Main responsibilities of the role include:

• Working in a fast paced environment to troubleshoot and continually improve supplier fulfilment performance, specifically with shipments, delayed orders, and inventory
• Using strong relationship building, communication, and negotiation skills to educate and guide our suppliers through issues within the order life cycle via phone and email, and to propose improvements to existing operational expectations
• Maintaining accurate and effective communication between all departments, suppliers, and carriers in order to effectively resolve all issues regarding inventory, overdue orders, amendments, carrier assignments, etc
• Using root cause identification and analysis to highlight potential supplier improvements across inventory, shipping, and general performance
• Training and educating a large base of suppliers on how to effectively and efficiently use our internal dispatch portal to optimise the customer experience
• Identifying problems within current processes and not only providing your own suggestions, but also taking ownership of start to end implementation
• Using SQL to mine data and implement action plans using both the data and your practical knowledge
• Monitoring and analysing competitor and industry behaviours
• Recommending and implementing new initiatives and processes that help improve the overall service level and efficiency of the team
• Completing key objectives to improve supplier lead times, and order fulfilment rates, improving communications and education with suppliers and warehouses, and all other operational admin duties needed to facilitate a world class service.

To be successful in the role you will have:

• Previous experience in customer and/or supplier relationship management is essential
• Microsoft Excel – intermediate level
• Experience using SQL preferred but not essential
• Good communicator (Both written and verbal)
• Thrives in a fast paced environment
• Great problem solver
• Thinks hollistically
• High level attention to detail around processes or systems
• Ability to prioritize workload
• Positive outlook
• Be able to work proactively as a teamplayer or as an individual

To apply for this position please direct your letter of interest and CV to [email protected]