Customer Support

Summary about this job

Detail information about job Customer Support. Terms and conditions vacancy

• Belrose
• $65,000 +Super
• Well known Pharmaceutical company

 
About You: Minimum 3 Years previous Customer Service experience in either Pharmaceutical or Medical Devices Organisation

• Have dealt directly with sales representatives and Managers
• Must have had experience with ERP and CRM
• Must have worked to tight deadlines and is Pro active
• Team player
• Excellent verbal communication skills
• Previous sales order entry application use
• Basic Excel level knowledge
• Customer Focus
• Attention to detail
• Critical thinker with solution orientation

 
About the Company:   A global company committed to delivering innovative medical solutions to meet the needs of people throughout their lifetime while serving healthcare professionals around the world.
 
 About the Role:

• To provide clear communication and link between Head Office and Sales Force
• Build and maintain customer relationships
• Ensure accurate and timely dispatch of all orders to maintain efficient sales process
• Handle orders flowing via EDI
• Check account status, work with credit controller to resolve any issues with overdue/over credit limit accounts
• Receive customer queries and communicate with BDMs to resolve queries in a timely manner
• Proactive Customer Engagement to support sales as required
• Monitor dispatch of orders and liaise with logistics team.
• Admin of CRM