Business Support Officer (Complaints)
As an APS 4 Business Support Officer, you will be responsible for assisting the Quality Team to support the day to day operations.
Summary about this job
Administrative Assistants
Company: DFP Recruitment
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-7-3860-4929
Fax: +61-3-8887-9424
E-mail: n\a
Site: n\a
Detail information about job Business Support Officer (Complaints). Terms and conditions vacancy
We are seeking a skilled APS 4 Business Support Officer, who specialises in Complaints Handling, to work for a unique Federal Government Agency. It is your chance to secure this interesting 12 month contract role, with the view to extend.
The Role:
This role will be responsible for assisting the Quality Team to support the day to day operations. Typical duties will include, but will not be limited to:
- Managing and coordinating Level 1 complaints received by the Agency including resolving at point of entry, assessing, recording and referring as required.
- Responding to enquiries from Local Members and Senators.
- Escalate issues to Senior Complaints Officers as necessary and ensuring strict deadlines are met.
- Identify system complaint themes to improve service delivery.
- Build and manage collaborative stakeholder relationships and work closely with internal and external stakeholders.
- Conduct the monthly participant post-plan implementation surveys.
- Undertake administrative functions of the team as required.
- Undertake research to prepare associated reports and correspondence.
About You:
To be successful in this role, you will have:
- Strong written and oral communication skills.
- Strong interpersonal skills when dealing with complaints (and compliments).
- Effective problem solving skills and the ability to empathise.
- Proven ability to demonstrate flexibility and embrace challenges in a complex and changing environment.
- Proficiency in the use of Outlook, Word, Excel and HPRM.
- A current/valid WWCC, or the ability to obtain one if successful.
- Previous experience in a similar role in Government or a background in disabilities, highly desirable.
If you would like to be considered for this role, please hit APPLY NOW! Alternatively, for a confidential discussion, please contact Beatrice on 02 9200 3671.
As this role is within Federal Government, applicants must be Australian Citizens.
By submitting an application you agree to our Privacy and Information Collection Policy located at www.dfp.com.au