Pensions Specialist

All vacancies of AustraliaAdministration & Office SupportPensions Specialist

This is a great opportunity to learn more about the Superannuation industry and help members with their enquiries

Summary about this job

Administrative Assistants

Company: Link Group

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-2-8076-4629

Fax: +61-3-8438-8037

E-mail: n\a


Detail information about job Pensions Specialist. Terms and conditions vacancy

  • Join an Employer of Choice!
  • Training provided with going support and development plans!
  • Great location & Near public transport
At Link Group we are dedicated and focused on providing innovative solutions to clients within the Superannuation industry.

Founded in 2000, Link Group are already in 10+ countries with 7,000 employees globally and 4,300 employees in Australia alone! We have over 4+ million members and we are the business of choice to more than 65 funds. 

Link Group offers innovative solutions and processes, combined with our proprietary technology to deliver a comprehensive financial data solution to all our Superannuation clients, servicing an underlying stakeholder base of over 10 million superannuation account holders. We support clients across all superannuation fund sectors including government, industry, retail and corporate

Purpose of Role
As a Pensions Specialist your primary role is to process member transactions accurately and within agreed timeframes. 

Key Accountabilities

  • Process and complete member applications, registrations and benefit payments
  • Complete all other member transactions as required
  • Complete adjustments and investigations
  • Ensure quality of work is to a high standard and completed correctly in the first instance
  • Correspond with internal and external stakeholders via the phone and email to resolve enquiries
  • Contact members as needed to successfully complete requests
  • Ensure follow ups are made and promises kept
  • 100% compliant with all legislative, financial and fund specific procedures 

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Ideal Candidate Profile
  • Previous experience in a similar role highly regarded
  • Good understanding of relevant Superannuation legislation and industry knowledge
  • General knowledge of superannuation pensions ideal
  • Excellent accuracy and attention to detail
  • Good investigation and problem solving abilities
  • Customer focused and the ability to collaborate with others to achieve desired outcomes
  • Prioritisation and time management skills to meet tight deadlines
  • Effective communication skills, both written and verbal

The successful candidate will be a proactive, customer focused individual who thrives on a challenge and a busy environment. You will not be afraid of hard work and picking up the phone to get things done! 

At Link Group we are proud of our diverse and inclusive workforce and we are committed to providing equal employment opportunities to all candidates.

Link Group runs a successful and evolving national Corporate Social Responsibility program.  Join us in helping those disadvantaged (physically or financially), needing assistance with education, addressing health concerns affecting our society, advancing our Indigenous Australians and migrants and securing our environmental future. Together, we can make positive change locally and internationally.

Applications will only be accepted from candidates that have the appropriate rights to work permanently in Australia. Successful applicants will be required to complete background screening prior to commencement of employment.

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