Customer Service Officer FREMANTLE

Summary about this job

Detail information about job Customer Service Officer FREMANTLE. Terms and conditions vacancy

• Permanent part time position – 32 hours per week
• Excellent for someone who has exceptional customer service skills
• Fantastic opportunity for someone who loves to learn and can work autonomously

•  ​​​Permanent part time position – 32 hours per week
• Excellent for someone who has experience in customer service and sales
• Fantastic development opportunity for someone who loves to learn – training will be provided on minor hearing aid repairs

Australian Hearing is the country’s largest hearing services provider, with an international reputation for excellence. We are currently undergoing an exciting transformational journey, repositioning our brand and workplace culture, to ensure our customers are at the heart of everything we do. When you change lives, it’s more than just a job.

We are looking for an enthusiastic Customer Service Officer to join our team in FREMANTLE on a permanent basis. This role will be reporting to our Hearing Centre Manager. 

The key responsibilities of this role include but are not limited to:

• Conduct hearing screening events
• Presentation of hearing services information to key external stakeholders. E.g. GP’s, nursing homes etc…
• Provide clients with current and useful information about additional services and technologies available.
• Positively greet clients, attend to all counter and telephone enquiries
• Liaising extensively with our clients, many of whom are elderly and come from multicultural & Aboriginal and Strait Islander backgrounds
• Reception and general administration duties includes booking client appointments, processing claims, data entry, requiring accuracy and attention to detail
• Proactively identify client’s need and offer professional advice on assistive listening devices
• Minor hearing aid repairs, accurate checking and management of the repairs
• Assisting Clinicians with the provision of clinical services to our clients
• Demonstration the use of hearing aids and provide practice to clients

The successful candidate must have:

• Excellent customer service skills and exceptional listening skills
• Ability to work independently as well as with a team
• Excellent verbal and written communication skills
• Strong administration and computer skills
• Ability to prioritise whilst working in a busy environment
• High level of problem solving skills and the ability to remain calm and professional in challenging situations
• A current driver’s licence