Member Services/Administration Assistant

Summary about this job

Detail information about job Member Services/Administration Assistant. Terms and conditions vacancy

• Do you have a passion for delivering exceptional service?
• Join the team at one of Australia's leading private golf clubs
• Dynamic role in a positive and vibrant environment

Located on the scenic Mornington Peninsula, the Sorrento Golf Club aims to be ‘the Club of Choice on the Mornington Peninsula’. The Club is in a strong position, with high demand for membership, a great Member culture and one of the best golf courses in Australia. The club prides itself on three core values; committing to excellence; providing a friendly and welcoming environment; and being member focused. All team members that come on board should have similarly aligned values.

An exciting opportunity exists within our administration team to work full time on a 12 month maternity leave position. As the Member Services/Administration Assistant, you will be the ‘face of the Club’, acting as the first point of contact for all member and guest enquiries in the administration department. You will be working in a dynamic, busy environment, where a strong focus will be on providing all Members and Guests with exceptional service. You will also manage all new Member applications, facilitate all necessary correspondence, interviews, reviews and other procedures throughout the membership application process in addition to assisting with the Clubs communication program.

What’s in it for you?

• Considerable training and support with current systems and processes, particularly in the first month of employment
   
• Significant ‘hand over’ with the member of the team who is currently in this position
   
• Stunning working environment in the beautiful town of Sorrento
   
• Work with a passionate, friendly and committed team

A brief summary of tasks include:-

Administration

• Acting as the first point of contact for all Member enquiries in relation to services, bookings and events
   
• Answering all incoming telephone calls and responding to e-mails
   
• Providing daily support to the General Manager, Full Committee and Sub-Committees through the undertaking of a wide variety of administrative duties
   
• General day to day administrative tasks, such as mail, filing, preparation of letters, e-mails and administrative set-up and preparation of Club functions from time to time
   
• Financial tasks including receipting, invoicing and reconciling Member account
•  
• Membership
• Facilitate the membership process, including managing new member applications, preparation of reports for Committee, managing all communication with Sponsors and arranging member interviews
   
• Handle all general membership enquiries
   
• Administer and communicate all membership transfers
   
• Manage the Clubs waiting list

Communication

• Assist with the internal marketing of events held at the Club
   
• Facilitate regular e-news campaigns to Members and updating of Club website 

Personal Attributes & Key Competencies:-

• A passion for delivering exceptional customer service in a ‘hands-on’ environment

• Positive and proactive approach
   
• Friendly and welcoming personality
   
• Exceptional communication skills - verbal and written
   
• Proficient computer skills (excel, word)
   
• High level of attention to detail with the ability to manage multiple and varied tasks

Knowledge & Experience:-

• A proven track record in a service based role, preferably in a Club environment
   
• Strong administration/office experience with exceptional communication skills
   
• Computer proficiency - experience with 'MiClub' programs would be advantageous but not necessary
   
• Proven experience with the creation and delivery of communication programs using a variety of methods

Hours of Work:

The role is full time Monday to Friday, generally 9am - 5pm however flexibility with hours can be discussed with the successful applicant. The role will commence on Monday 8th October, 2018 and will be for a period of 12 months (maternity leave position).

All applications must include a cover letter demonstrating how you meet the above criteria and CV.

Please address applications to:-

Michael Burgess - General Manager
Sorrento Golf Club
Langford Road
SORRENTO   VIC   3943

Applications close 5pm on Friday 3rd August and will be treated in strict confidence.