Client Service Coordinator
Prestige Inhome Care is recruiting two Client Service Coordinators to roster shifts, support our care staff and ensure clients can remain at home.
Summary about this job
Aged & Disability Support
Company: Prestige Inhome Care
Location: Melbourne
Work type: Part Time
Salary: n\a
Phone: +61-8-7070-7216
Fax: +61-8-2210-9452
E-mail: n\a
Site: n\a
Detail information about job Client Service Coordinator. Terms and conditions vacancy
Prestige Inhome Care is a private provider of high quality home-based care services to vulnerable members of our community. We have exciting new opportunities for two Client Services Coordinators to join our team of committed care staff on a permanent part-time basis for 30 hours per week each.
- Use your exceptional customer service skills to support both our clients and staff
- Receive full induction and on-the-job training from our experienced team
- Enjoy the flexibility of in-office work and at home oncall coverage on a scheduled rotation basis
- Know that through your work you are making a difference in your community
As part of our Client Services Team, you will use your professional and compassionate customer service skills to support new and existing clients, health care providers and direct care staff.
This role works in our Cheltenham office under the leadership of the Client Services Team Leader. An average day in service coordination may include arranging staff rosters, providing support and supervision to a team of direct care staff over the phone, following up on client enquiries, contributing to process development and supporting the selection and onboarding of new care staff.
On a rotation basis, our Client Services Coordinators also share responsibility for after hours on-call duties to support staff and clients with urgent matters that cannot wait until the next business day. During on-call periods, you may receive calls in the mornings, evenings or on the weekend and generally won’t be rostered to work in the office during this week.
This is a varied role that would be a great match for your previous service coordination experience, expert time management skills and relevant qualifications in community services or as an Enrolled Nurse. The role requires strong communication skills, the ability to think on your feet and use your problem-solving skills to make decisions that are in the best interest of our clients and staff.
Submit your application via the SEEK website or find out more about Prestige Inhome Care at www.prestigeinhomecare.com.au or on Facebook at https://www.facebook.com/prestigeinhomecare/.
Contact Tamara Paton on 0488 778 144 with specific questions about this role.
All appointments are subject to a satisfactory National Police History Check. Police check outcomes are considered in accordance with applicable legislation and standards.