Client Engagement Officer
Opportunity to be responsible for delivering a transparent and consistent service access process for participants in the NDIS environment.
Summary about this job
Aged & Disability Support
Company: Home Support Association Inc
Location: Rockhampton & Capricorn Coast
Work type: Full Time
Salary: $65,000 - $69,999
Phone: +61-3-5628-3103
Fax: +61-8-4284-1542
E-mail: n\a
Site: n\a
Detail information about job Client Engagement Officer. Terms and conditions vacancy
- Leading NFP Disability Organisation with a strong learning culture
- Generous salary packaging options
- Permanent Full-time | Based in Rockhampton
About Us
Home Support Association Inc. (HSA) is a truly local, non-government provider of NDIS supports in the Rockhampton, Capricorn Coast, and Mt Morgan areas. We employ locals who want to support local people to live the life they choose in their community. We understand that each individual is unique, as are his or her talents, abilities and goals.
HSA is registered to provide the following services:
- Supported independent living
- Assistance with daily life
- Social & community participation.
- Develop life skills ( independent or group)
- Support Coordination/Plan Management
- Therapy Services
We are seeking an experienced Client Engagement Officer to join our team. The Engagement team is responsible for delivering a transparent and consistent service access process in the National Disability Insurance Scheme (NDIS) Environment
This role is a permanent full-time position and is based at our Rockhampton office.
Why HSA?
HSA is committed to a culture of learning and growth. Our people aspire to improve knowledge, broaden experience and seek to be better skilled and equipped to support the outcomes and goals identified by our clients. This has enabled us to become one of the leading providers of services supporting people living with disability in the Rockhampton, Capricorn Coast and Mt Morgan regions.
As a leading disability organisation we value and support the development and success of each individual. HSA provides on-going training and learning opportunities, and a supportive management structure. You will receive an attractive salary package including generous salary sacrifice options.
Who We Are Looking For
The experienced Client Engagement Officer we require will have a high level of energy, enthusiasm and a genuine commitment to achieving positive outcomes for people with a disability and families to enable them to lead an inclusive life in their community.
As a member of an established Client Engagement Team you will play a pivotal role in creating excellent customer experiences as people consider, request and purchase supports from HSA. This position presents an opportunity to demonstrate your experience in supporting clients and families as they transition to the NDIS. Your ability to understand and assess client needs and effectively communicate the supports HSA can offer to meet these identified goals will see you succeed in this role.
We are looking for someone who is passionate about supporting the rights of people with a disability and working collaboratively with mutual trust and respect. You will need to have effective problem solving and decision-making skills and the ability to schedule your work to meet deadlines in a busy environment. Our ideal candidate will have excellent communication skills and be able to effectively build and maintain positive relationships with a broad range of stakeholders.
What You Need
- Cert IV in Disability Studies, or equivalent level of expertise and experience attained through previous appointments.
- Significant experience in the disability sector and a working knowledge of the National Disability Insurance Scheme would be an advantage.
- Current drivers licence, own car and willingness to travel.
How to Apply?
To be considered, you must submit:
- Application for Employment Form including a brief application (no more than 2 pages) outlining your skills and abilities relevant to the duty statement in the position description.
- Resume
- Cover Letter
For further information or to obtain our full Application Package including Position Description, please contact Home Support Association's Administration Officer, Sally Evans on 07 4927 6383 or [email protected].
Applications close 27.07.2018. We encourage you to submit an application today. We will be actively shortlisting applications as they are received. HSA reserves the right to close this role to new applications prior to the advised closing date, should suitable candidates be identified for this opportunity.