Humanitarian Settlement Program Team Leader
Be responsible for coordination all activities associated with Humanitarian Settlement Program client arrivals in Perth.
Summary about this job
Community Development
Company: Australian Red Cross
Location: Perth
Work type: Full Time
Salary: n\a
Phone: +61-8-5334-4760
Fax: +61-8-4323-3603
E-mail: n\a
Site: n\a
Detail information about job Humanitarian Settlement Program Team Leader. Terms and conditions vacancy
- Full time, maximum term to 31.07.2019
- Perth location
Who are we
Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.
The Humanitarian Settlement Program (HSP) aims to build the skills and knowledge for social and economic well-being of refugees and humanitarian entrants. The HSP delivers Settlement Services to Clients through a tailored, needs-based case management approach
About the role
Be responsible for the delivery of HSP client services and day to day management of team operations and provide leadership to ensure the implementation of operational guidelines, systems and policies. You will also be the escalation point for client incidents and support case managers and other staff to resolve matters and coordinate client intake and allocation to HSP staff and subcontractors. Analysis of client services data and information and providing judgement and leadership for ongoing improvement and coaching, mentoring and developing direct reports in order to achieve both program and organisational outcomes is also required.
What you will bring
- Demonstrated program management; including staff rostering, program implementation, contract management
- Proven ability to work across multiple functions and collaborate effectively with a diverse range of internal and external stakeholders
- Demonstrated cultural competence and the ability to work with people from diverse backgrounds
- Developed case management and case coordinator skills.
- Well-developed understanding of the refugee and humanitarian entrant sector and service needs of relevant clients.
- Tertiary qualifications in a related field is essential (social/community services) and/or demonstrated related experience.
- Working with Children Check.
- Current Driver’s License
Benefits
Be part of one of the largest humanitarian organisations and know that the work that you do will help improve outcomes for vulnerable people. Red Cross offers generous salary packaging benefits and flexible working arrangements.
For further enquiries please contact Thiha Thwin on 08 9225 8891.
Closing date: 8.55AM AEST, 1 August 2018
Reference #0062