Service Delivery Manager
Maintain and build relationships with your customer base • Provide effective leadership, coaching and support to the QLD team • Drive efficiencies
Summary about this job
Other
Company: First 5 Minutes Pty Ltd
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-7-5994-4167
Fax: +61-2-1850-5731
E-mail: n\a
Site: n\a
Detail information about job Service Delivery Manager. Terms and conditions vacancy
When faced with an emergency, how people respond within the first 5 minutes can make all the difference in ensuring the emergency doesn't become a tragedy.
First 5 Minutes has established itself as an industry leader in Emergency Response Preparedness, facilitating an expert platform for Australian businesses to plan for, avoid, and respond to emergency incidents, built on over 30 years in the field.
The QLD office is currently seeking a driven Service Delivery Manager.
The Culture
Valuing effective, two-way communication, team members trust each other to perform as individuals aspiring to work as one team; individually and collectively accountable for delivering business goals.
The success of First 5 Minutes is underpinned by close relationships with clients and team members, a service ethos of safety, quality and urgency, and the relentless application of professional standards in all they do.
This opportunity is to join a devoted team paving the way to a safer Australia, and a business with exciting future prospects.
The Role
We are regarded as the pre-eminent leader in our field of expertise with a highly professional and committed national workforce. The role of the Service Delivery Manager QLD is available to lead the operations, provide excellent service to customers and ensure their compliance with Australian Standards and State legislation.
Reporting to the Regional Manager QLD you will lead a motivated, highly skilled and professional team of Consultants. Your objective will be to deliver outstanding service outcomes, provide technical advice to customers and maintain compliance objectives for the State. You will achieve this through diligent management of the operations, contemporary management of a team of consultants and strong commitment to driving productivity.
You are mature, credible and confident in communicating with staff, management and customers at all levels. You have a thorough understanding of standards and regulatory concepts and are passionate about exceeding your customers' expectation.
To be the successful candidate you will possess the following skills and experience:
- Law enforcement or military experience in the field of counter terrorism or border protection preferred
- Good communication skills, both oral and written
- Customer-centric
- Ability to build rapport and strong relationships
- Strong leadership
- Strong industry knowledge and experience
- Excellent time management
Qualifications:
- TAE40116 Training & Assessment (preferred)
- Fire services or Facilities Management qualifications (preferred)
- Diploma/degree in Business or frontline management (preferred)
This is a true delivery manager role providing a highly motivated professional with the opportunity to enjoy a rewarding career with a market leader.
A competitive salary package will be offered to the successful candidate.