Learning Technologies Support Officer

School of Education

Continuing, full-time

$68,694 - $75,251 (G05) + 17% superannuation

Curtin University is ranked among the top 200 universities worldwide (ARWU 2017), and in the top 1% in the world for universities under the age of 50 (QS World University Rankings 2017). In recent years, Curtin has climbed significantly in global league tables and in the 2016 Nature Index results, Curtin was named as a rising star, the most collaborative of the Australian universities, and the biggest Australian mover. Curtin is industry-facing, highly engaged with relevant partners, and a major global player, with well-integrated campuses in Singapore, Malaysia, and Dubai.  

School of Education

The School of Education aims to train highly skilled and informed graduates who can teach and work in a fast-changing world. Offering programs that embrace innovation in learning technologies, theory and practice since 1975, with the aim of preparing highly skilled and informed graduates who can teach and work in a fast-changing world. Curtin's partnerships with schools and education providers in all sectors reflect our desire to work collaboratively to develop highly sought-after graduates. 

Your new role

The key responsibility of this role is to provide guidance and assistance to all School of Education staff in optimising the use of learning technologies and to assist with the resolution of technical issues relating to these technologies. You will provide first-point-of-contact for the schools' learning management systems in addition to learning technology queries. The role will provide guidance and assistance to academic staff in optimising the use of digital technologies for learning. 

Click here to view the Position Description 

As a Learning Technologies Support Officer, you will be required to analyse, diagnose and solve issues and prevent user problems associated with technical support of learning and teaching technologies including Blackboard, Bb Collaborate and Echo360. You will also be required to provide a high quality, customer-focused service, adopting a proactive approach to encourage the use of technologies in ways that will enhance the teaching and learning experience, so the ability to communicate clearly with staff and students is vital to the role. 

You will bring to the role

To be successful you should have completed a tertiary qualification with relevant experience or an equivalent combination of extensive relevant experience and education/training. 

To excel in this role, you must demonstrate a practical understanding and proficiency in using online information platforms and associated on-line technologies. Experience in website design, social media, blogs and other online communication tools would also be beneficial. 

You will have a proven ability to prioritise work to meet deadlines with excellent interpersonal and communication skills both written and verbal. Highly developed interpersonal skills to communicate and interact effectively and professionally with staff and students at all levels and in all situations is essential. 

Previous experience in supporting Learning Management Systems for online teaching is desirable. 

What we offer you

• Permanent, ongoing employment
• A flexible work environment
• Competitive salary and benefits 

The salary ranges presented are those contained within the University's Enterprise Agreements; as are the employee benefits which include employer superannuation contribution at the rate of the current Government Superannuation Guarantee amount up to 17 per cent, study assistance, a comprehensive salary packaging and wellness programs and flexible and family-friendly work practices. 

What we need from you

Curtin University does not require you to address the selection criteria outlined in the Position Description. However, your cover letter and CV should include sufficient information to allow us to assess your claims against the selection criteria. 

Valuing Diversity and Inclusion

At Curtin, we are committed to Indigenous reconciliation, diversity and social justice and aim to create an inclusive environment where our staff and students are valued and inspired. This includes a supportive recruitment process should you require any ability assistance. Curtin is recognised as an Employer of Choice for Gender Equality, are a proud member of the Athena SWAN SAGE pilot, hold Silver recognition for LGBTIQ+ inclusion and are the first West Australian University to hold an elevate Reconciliation Action Plan as well as the first to become White Ribbon accredited. 

Applications close 5pm on Tuesday, 24th July 2018.

Please note, screening and interviews may take place prior to the advertised close date 

Contact details

To apply complete the application form below, or for more information contact:

Craig Sims, Learning Technologies Coordinator, School of Education

Phone:  08 9266 1281

Email:  [email protected]