Customer Service

Summary about this job

Detail information about job Customer Service. Terms and conditions vacancy

• Play A Key Role In Your Client's Success!
• Join A Forward Thinking Business & Team!
• Parking On Site - Generous Salary On Offer!

ABOUT THE COMPANY
• Hugely successful Freight Forwarder / Wholesaler
• A household name within the industry in-turn providing the successful candidates with valuable industry contacts and high level experience

ABOUT THE ROLE
Working within the Customer Service Team, this role calls for a Customer Service Representative with previous experience in a similar role within International Freight Forwarding. Maintaining a portfolio of accounts, you will work closely with your clients and internal departments to ensure the smooth execution of freight movements.
An experienced operator looking to make a transition will also be looked on favorably

DUTIES
• Working closely with your client portfolio
• Manage a portfolio made up of local forwarders with no representation at origin
• Facilitating shipments from time the order is placed through to client delivery
• Monitoring and/or processing all incoming orders, handling exceptions
• Communicating delays / issues with client promptly
• Ensuring cargo availability / delivery is as per clients’ request and expectations
• Involvement in reporting and streamlining processes to improve client experience

SKILLS AND EXPERIENCE 
• Minimum 6 -12 months local experience in Customer Service or Operations
• EDI Cargowise experienced preferred however not essential
• Excellent written and oral communication
• Strong customer service capabilities
• Ability to multi task and prioritise / re-priorities as required
• Solid team player, with an attitude towards learning and progression

COMPANY CULTURE
• Our client has been part of an elite group within the Freight Forwarding Industry
• Driving force of change and an enabler for many SME's  
• Fast paced environment where all staff work towards a common goal
• Fantastic mixture of experience within the office

BENEFITS
• Continued and on-going training and development program 
• Career progression opportunities for motivated individuals  
• On-top additional earnings within departments based on performance    

HOW TO APPLY
Apply directly through Seek or through www.insyncpersonnel.com.au