National Service Manager - Equipment
This role manages the Toro Service Centre business and will be responsible for budgets, policies, analysis, growth, client relationships and reporting
Summary about this job
Management - Area/Multi-site
Company: Slade Group
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-5929-7790
Fax: +61-3-9146-3935
E-mail: n\a
Site: n\a
Detail information about job National Service Manager - Equipment. Terms and conditions vacancy
- Manage & develop company operated Toro Service Centres
- Market Leader, National high level role
- Braeside, Melbourne based
The Company
Toro Australia is a leading supplier of mowers and turf care equipment that caters for golf, turf, sports fields and grounds, professional landscape contractors, residential and hire markets.
The Role
In this National Service Manager role, you will be responsible for the management of Toro Australia’s Equipment Service Centre business.
Reporting Lines
In this exciting role you will be reporting to the National Sales & Service Manager Equipment. This role is based in Braeside, in Melbourne’s South Eastern suburbs.
Responsibilities
Your duties in the role will be to:
- Manage and develop company operated Toro Service Centres
- Provide ongoing leadership and management of the Toro Service Centre teams
- Plan and control company operated service budgets to support sales and service requirements and drive customer loyalty
- Establish and maintain excellent business relationships with Toro clients, account holders and users
- Maintain high level contact with Toro corporate, key customers, industry associations and government representatives
- Actively develop and implement professional Service strategies and procedures to increase business productivity
- Work closely with the Director of Sales & Marketing Australia, National Service & Sales Manager Equipment, to ensure maximum growth for Toro Australia Service Centres
Skills & Experience
You must possess:
- Tertiary qualifications in business or related
- A minimum of 5 years' direct industry experience managing Service Operations
- A minimum of at least 5 years' experience and background in leading and managing effective teams
- Exceptional and proven customer service management skills
- Very strong analytical skills are essential - a highly organised, proactive and systems orientated mindset is essential
- Strong organisational, planning, negotiation and communication skills
- Strong interpersonal skills with the ability to establish business relationships with both internal and external stakeholders
- Excellent PC, Microsoft Office literacy and operational exposure to SAP RP/3, ServiceMax and Infor CRM or other Field Service, Customer Relationship database tools would be desirable
- Ability to work independently and within a flexible critical environment – an autonomous manager / self-starter is required in this role
- Experience of managing multiple Service Centre facilities and strong service centre background within a fast-paced equipment work environment
Company Culture
Around the world, Toro employees are joined in a mutual commitment that extends beyond servicing customers. It’s a commitment to one another’s growth and well-being, a pledge to work towards success together. It is Toro’s guide as together we strive to reach our greatest potential, both individually and collectively.
To Apply
Press the "Apply" button quoting reference number JB39132. Please also include in your application a one page summary of core competencies and skills as they would relate to this role.
Applications close: Saturday, 14 July 2018.
Toro Australia is a Workplace Gender Equality compliant organization (WGEA Act 2012) and welcomes the application of suitability qualified and experienced people.