General Manager eCommerce - PETstock Head Office
Lead the eCommerce team to drive a world class customer experience for all PETstock customers.
Summary about this job
Digital & Search Marketing
Company: PETstock
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-3673-8196
Fax: +61-7-1994-6231
E-mail: n\a
Site: n\a
Detail information about job General Manager eCommerce - PETstock Head Office. Terms and conditions vacancy
- Vibrant, fast-paced & fun workplace culture.
- Love your job, with a company built on family values.
- Great staff benefits for Pet Lovers.
About PETstock:
At PETstock, we aim to help pets inspire every person, every family, every day. We’re a global pet care retailer with more than 150 sites across Australia and New Zealand. We cater for a pet’s every need by providing a huge range of animal care products, food and services including pet grooming, training and world class veterinary hospital care.
PETstock is passionate about making a difference for pets in need by raising money and awareness through our in-house charity foundation, PETstock Assist.
Recognised in numerous Employer of Choice award programs, PETstock treats its team members like part of the family. Our team are empowered and supported to grow themselves to be the best they can be. You won’t be treated as a number and you have many opportunities to grow both professionally and personally.
Check it out for yourself what it’s like to work at PETstock by visiting our PETstock People Instagram page or LinkedIn page.
About the role:
PETstock is committed to investing heavily in our eCommerce channels to continue to connect further with our customers as part of our growing family. We have exciting strategies in place to drive and grow our eCommerce and our team is passionate to develop innovative ways to bring our in-store experience to the digital world for our customers.
Forming part of our Leadership team we are seeking an experienced, strong and highly commercial eCommerce General Manager to bring our products to life online and drive sales growth both online and in-store.
Your role is based in South Melbourne and is responsible to set and drive the strategic direction of the Multi channel business at PETstock and work across Australia and New Zealand to deliver outcomes and drive the overall online presence of the business.
Your role will:
- Lead the strategic direction of the eCommerce function across the PETstock business
- Drive the growth of the eCommerce function
- Create and drive the development and execution of online digital strategies
- Lead, manage and develop the eCommerce team
- Be an instrumental part of marketing and product campaigns
- Maximise online conversion through effective customer journeys
- Develop and drive initiatives that bridge digital with the traditional store to drive greater customer engagement and sales
To be successful in this role you must have:
- Have a strong background in online retail, with a strong history of delivering eCommerce results
- Have a deep understanding of digital channels, including, Direct site traffic, Email/CRM, Organic Search (SEO), Referrals, Social Media, Paid Search, Display advert
- Have a strong understanding of product, merchandise management and how to promote and merchandise effectively through digital channels.
- Strong senior leadership and communication skills
- Strong awareness of customer analytics and how to leverage these to improve customer engagement
- Strong commercial skills and financial acumen
- A customer-centric vision
Being part of our PETstock family means you also gain:
- Fantastic South Melbourne CBD location.
- Generous team discounts for you and your family (your pets too!).
- Your place within a vibrant company built on family values.
- Access to PETstock’s #petspiration health and wellbeing program which is focused on supporting you to be physically and mentally fit for the future.
- Make a difference in the lives of pets and their families by contributing to PETstock in-house charity foundation.
- Discounted health care, banking and financial services.
How to apply:
If you think you have the necessary skills to excel in this role please forward your application and resume by clicking the APPLY NOW button.
Application period closes Sunday 22nd July 2018