Restaurant Department Manager (McDonald's)

Summary about this job

Detail information about job Restaurant Department Manager (McDonald's). Terms and conditions vacancy

• Manages and meets QSC&V in a well known Quick service Restaurant.
• Ensures safety excellence standards on all shifts without supervision.
• Manages key systems to deliver optimum business results.

Responsibilities:

• Provide Managerial, operational, and Financial Support to the store manager.
• Drive and maximize store sales, control and minimize shrinkage, and control payroll within budget to achieve store goals.
• Execute company directives for merchandise placement, visual displays, and signage as well as maintain company standards for cleanliness and organization within a store.
• Ensure compliance with all company policies and procedures follows all safety standards to ensure a safe work and shopping environment.
• Demonstrate exceptional customer service.
• Support the store manager in driving team members to execute their job duties, provide exceptional customer service, and offer positive resolutions to challenges and complaints from customers.
• Achieve accuracy in executing markdowns, receiving and cash control.
• Help train, develop and retain qualified team members to ensure staffing needs are consistently met.
• Complete all other duties as assigned.

Qualifications:

• Demonstrated ability in a sales and customer service, or management capacity, assisting the store manager to operate and drive sales preferably in a Q,S,R environment.
• 3 years’ experience in retail/hospitality, including 1-2 years management role
• Minimum of 1 RDM Department completed qualification within the McDonald's brand or equivalent of.
• Work a scheduled minimum of 40 hours per week including weekends and holidays with the ability to increase hours based on business needs.

Physical Requirements:

• Stand for up to 9 hours
• Carry up to 40 pounds
• Climb and balance on ladders
• Bend at the waist
• Kneel and squat on the ground
• Reach above the shoulder frequently

Competencies:

• Business acumen: demonstrates financial and operational understanding of organizational strategies and apply this knowledge to business situations.
• Communication: effectively conveys information and ideas in concise and meaningful exchanges through written and verbal communication.
• Customer focus: demonstrates a customer driven approach that focuses on anticipating understanding and servicing customer needs in order to facilitate a relationship with the brand.
• Leadership: empowers coaches and influences others to achieve a common goal or change behaviours.
• Planning and organizing: effectively creates a plan and executes the processes required to achieve the desired outcome of the plan in a timely and efficient manner.

Talent assessment & Development: manages employee development in a manner that is deliberate and strategic in order to move employees through the Key relationships include:

 Crew

 Restaurant Management team

 Customers

 Suppliers

 Head Office

Models performance standards for all crew stations & maintenance, working in a unit producing capacity as needed.

 Demonstrates leadership by setting the pace and communicating effectively.

 Understands, enforces and educates Crew with regard to basic people minimums (appearance, rosters, discounted meal policy etc.)

 Demonstrates commitment to ongoing training and corrective coaching of crew through the use of constructive verbal feedback.

 Trains and develops crew, crew trainers.

 Assists in training management trainees, Shift Supervisors and Shift Assistants.

Manages and meets QSC&V standards on all shifts without supervision.

 Maintains critical standards for raw and finished product quality.

 Frequently talks to customers to measure and improve their satisfaction with their customer experience, dealing with any complaints swiftly in a professional and appropriate manner.

 Takes action to facilitate the compliance with the McDonald's Workplace and Safety Policy and to maintain a safe workplace.

 Reports accidents and incidents in the required timeframe.

 Take action required to maintain health, safety and welfare in the workplace.

 Identifies and report hazards.

 Conducts testing, inspection, monitoring and maintenance activities at the direction of McDonald's. 

  Provides Total Customer Satisfaction.

 Effectively uses pre-shift and shift planning tools to ensure optimum QSC and assigns and/or moving crew within position to meet volume demands. Prepares shift for changeover with next shift manager.

 Supports national and local store marketing and promotions to maximise sales potential.