Reservationist

Summary about this job

Detail information about job Reservationist. Terms and conditions vacancy

• Reservationist - • Customer service (“customer is king”) attitude and approach
• An exciting opportunity in growing tourism business, Wanaka and Queenstown.
• Reservations and Sales position. Growth opportunity for the right candidate.

• Tasks & Responsibilities:
• Works closely with other team members to help achieve Goodstays strategic outcomes, business goals and objectives.
• Planning, organising and communicating with team members to ensure the highest degree of guest satisfaction.
• Answer all enquiries for accommodation received by either phone or email into the Goodstays portfolio. Enquiries must be replied to daily when received within the parameters set. 

• Performing tasks as listed through Outlook through the hour to hour schedule.

• Emulating the Goodstays Queenstown & Goodstays Wanaka Limited brand ethos in their service and interaction with all clients and suppliers – that is, customer focused, take ownership.                                                 
• Required Knowledge/Skills/Job Qualifications:

Knowledge, skill and ability

• Previous experiences working in a team of reservationists and front house employees 
• The ability to anticipate customer needs, change goals and direction quickly and multitask.
• Working knowledge of rooms / guest management systems.
• Advanced knowledge of housekeeping and booking processes and procedures.
• Ability to hit targets and maintain a budget.
• Proven excellence in customer service / hospitality. 
• Capable of using independent judgement/solid decision making skills ability.
• Proven comfort and experience to interact effectively with all levels of management, guests, associates and clientele both inside and outside of the organisation.
• A full driving license
• Must live in the Wanaka and be able to travel to Queenstown.
• Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
• Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases)must have experience with escapia reservation system or similar front house.
• Demonstrated sound organizational, coordinating and personal interface skills.
• Demonstrated excellent written and verbal communication skills in English.
• Proven job reliability, diligence, dedication and attention to detail.
• Must be flexible with working nights, weekends and public holidays.

Education and Formal Training

• High school diploma or GED required

Experience:

• A minimum of 2 years' experience in all aspects of reservations, guest services and hospitality,