Senior Customer Care Specialist
• Part time position in Central Auckland 25-30 hrs p/w. • Great benefits including full gym membership across multiple locations • Large organisation
Summary about this job
Customer Service - Customer Facing
Company: YMCA of Auckland Inc
Location: Auckland
Work type: Part Time
Salary: n\a
Phone: +64-7-219-9251
Fax: +64-7-756-7122
E-mail: n\a
Site: n\a
Detail information about job Senior Customer Care Specialist. Terms and conditions vacancy
- Part time position in Central Auckland 25-30 hrs p/w.
- Great benefits including full gym membership across multiple locations
- Large organisation, multiple locations, career progression
About the Organisation
YMCA employs around 700 employees across Auckland, Hamilton and Tauranga. We have a diverse range of operations including facility management, health and fitness, early childhood education, OSCAR, accommodation, outdoors, recreation, aquatic, fundraising, education and youth programmes. We provide something for everyone.
About the Role
Reporting to the Centre Manager, this role is responsible for customer service delivery, front line process and service delivery, retail, programme and membership sales, fitness knowledge and positive centre engagement.
- Supervising Customer Care Specialists
- Provide frontline reception services including customer queries and cash handling
- Perform administration and data entry tasks associated with customer enrolments, memberships, bookings and subsidies
- Shift cash up and reconciliation
- Promote and sell all programmes, services and retail items offered within the Centre
Skills and Experience
- Excellent communication skills
- Ability to work independently across all cultures and ages
- Proven sales experience, with ability to up-sell and cross sell products and services
- High degree of customer service experience – minimum 24 months
- Telephone handling experience
- Cash handling and reconciliation experience
- High degree of computer literacy, including intermediate working knowledge of Microsoft based programmes (database experience would be an advantage)
- Accurate and efficient data entry skills
- Proven time management and administration skills
- Knowledge or qualification in the recreation and fitness industry – preferred but not essential
- Fitness Trainer experience – preferred but not essential
Culture
YMCA is able to offer great opportunities for personal development and career advancement. We provide real career pathways and jobs that are not just ‘lifestyle choices’ in a fun, community focussed environment.
YMCA Auckland is committed to Child Protection and the safeguarding of children and young people in our care and it is our expectation that all staff will operate in a way that reflects this intent. The successful applicant will need to return a satisfactory Police Record Check before commencement of Employment.
Benefits
- Full gym membership across multiple locations
- Access to employee discounts across various YMCA programmes
- Comprehensive, on-going personal & professional development programme.
- Car parking provided