Customer Experience Specialist - Practice Products
We are on the hunt for a couple of bright, passionate people to join Xero's Customer Experience team based in Auckland
Summary about this job
Customer Service - Call Centre
Company: Xero
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-4-780-1746
Fax: +64-6-202-3406
E-mail: n\a
Site: n\a
Detail information about job Customer Experience Specialist - Practice Products. Terms and conditions vacancy
- If you have experience with Workflow Max or Xero Partner products, APPLY NOW!!
- Perfect for people with an interest in technology
- Start your career with Xero now!
Who are we?
Small business makes the world go round - it’s the heart of the global economy. At Xero we want millions of small businesses to thrive through beautiful software, advice and connections. We aim to make being a small business more efficient and profitable, and more enjoyable too.
The opportunity
Working as part of the wider Customer Experience team, the WorkflowMax & Practice Manager specialist is responsible for resolving queries and supporting our customers in the successful use of the Practice Manager and WorkflowMax products as part of our Practice Products team. The majority of our CX queries are sent via email and we usually respond the same way, however sometimes it’s easier to talk someone through a particularly curly issue, so you will need great verbal communication skills to pick up the phone and call as needed.
Our ideal candidate has:
- Experience in a customer service role
- An interest in technology and information systems
- Fantastic written & verbal communication skills
- A proactive approach to work
- Drive to learn and be part of a fun, friendly, high performing team in a fast paced and dynamic work environment
- Experience with WorkflowMax, Xero Partner Products (Xero Practice Manager and Workpapers), Xero or other Accounting software is desirable
What are we offering?
We have an awesome culture that not only offers great work opportunities, brilliant colleagues but also all the awesome extras like pool tournaments and free coffee, fruit & soft drinks. Most importantly we value our people and encourage you to challenge yourself to be the best you can be.