Customer Service Consultant (ART)

Summary about this job

Detail information about job Customer Service Consultant (ART). Terms and conditions vacancy

• Excellent career development opportunities throughout the business
• Monday to Friday rosters from 8am to 6pm - 37.5 hours per week
• Smales Farm, Takapuna

Sovereign is the country’s largest life insurer and one of New Zealand’s leading private health insurers, protecting more than 646,000 New Zealanders and their families. In the past financial year, Sovereign paid out more than $350 million to support New Zealanders through illness, allowing them to get access to the best treatment and ensuring their families can continue to pay the bills if the main income earner can’t work or unexpectedly dies. As an employer, Sovereign offers a flexible, inclusive and supportive working environment with opportunities for career growth. There are a wide range of job opportunities available from marketing and finance to technical underwriting and legal services.

Sovereign is no ordinary insurance company. We believe in being the difference in life's moments of truth for our customers. As a values-based organisation, we believe in putting people first. This not only means our customers, but also our staff and the community at large. The key to Sovereign's success is our innovative range of products and a relentless focus on delivering superior service and customer experience.

 

The role:

If you are ready to take charge, be the difference and be part of a multi award winning Contact Centre then why not do it for New Zealand's leading life insurer. At Sovereign we pride ourselves on delivering a service experience to our advisers that is second to none.

 

You'll be working in a culture that forges relationships while helping to add value to our advisers New Zealand wide. 

 

Hours for this role are 7.5 hour shifts within a Monday to Friday 8:30am - 6pm roster.

 

Key responsibilities:

• Build lasting relationships with advisers
• Provide clear and concise information and process requests in a timely manner
• Make commercially astute business decisions
• Identify opportunities for process improvements
• Work with your colleagues to help each other out and collaborate during busy times

 

Key requirements:

• Ability to build adviser loyalty, confidence and rapport
• Proven customer service and negotiation skills 
• Contact Centre experience preferred
• Excellent communication skills (oral, written and listening)
• Excellent interpersonal and the ability to cope under pressure while demonstrating effective and innovative problem solving skills
• Quick to pick up new systems and navigate through complex information
• Think outside the square when finding solutions for our advisers

 

Why join Sovereign:

• You will be working for NZ's largest life insurance company
• As well as competitive remuneration, you will also receive a range of staff benefits
• Located at Smales Farm, just walk out the door to local restaurants, bars, a 24/7 gym exclusive to Smales Farm residents and the bus station

 

As part of our stated commitment to diversity and inclusion, we cultivate a flexible and supportive work environment that meets the needs of our people and our business. We welcome applications for this role from candidates seeking flexible working arrangements. 

 

AIA is proud to welcome Sovereign into the AIA Group. We are excited about the opportunity to significantly transform and expand our presence in the New Zealand market. We expect to deliver highly positive outcomes for our customers as well as our fantastic team of employees and advisers.

 

Apply Now!