IT Technical Support - Graduate Opportunity
Great opportunity for enthusiastic IT Graduate to join fast growing software business headquartered in Napier.
Summary about this job
Help Desk & IT Support
Company: MAGIQ Software Ltd
Location: Hawkes Bay
Work type: Full Time
Salary: n\a
Phone: +64-3-942-2077
Fax: +64-3-644-7841
E-mail: n\a
Site: n\a
Detail information about job IT Technical Support - Graduate Opportunity. Terms and conditions vacancy
- Cloud SaaS Environment
- Excellent opportunity for career development
- Growing international business
About the Company
MAGIQ Software provides a cloud deliverable finance and administration software platform.
The Company has more than 500 customers spread across Australia, New Zealand, the USA, the UK, Singapore and South Africa with a strong focus on the public sector and related service agencies. Key markets include State Government Agencies, Local Government, Health and Community Services, Utilities, Education and Not for Profit.
MAGIQ Software has offices in Melbourne, Sydney, Napier, Auckland, Christchurch and Los Angeles.
About the Role
This is an exciting career opportunity for a recent IT Graduate to join a successful and fast growing software company based in Napier.
You will have a passion for technology and enjoy working with customers to help them resolve technical issues and efficiently administer their MAGIQ Software applications.
You will join our Central Operations team based in our New Zealand headquarters in Napier. This role will see you working closely with a broad range of customers across a variety of industry sectors.
Duties & Responsibilities
- Apply your IT skills and knowledge to troubleshoot, maintain and upgrade customer's technical environments
- Log support calls; document issues and provide resolutions to customers via phone and email.
- Collaborate with teams across the business to deliver high quality service outcomes.
Skills & Experience
- Recent IT/Computer Science degree or equivalent Tertiary qualification
- Some IT Support experience would be advantageous, but not essential
- A strong interest in Cloud SaaS deployment
- An understanding and some exposure to the following technologies:
- Windows Server
- SQL Server / MySQL
- Linux operating systems (CentOS/Redhat)
- Microsoft IIS
- Active Directory/Group Policy
- Ability to solve technical problems effectively and clearly communicate with customers via telephone and email
- A willingness to learn and an energetic and curious outlook
If you are looking for an interesting career path with an opportunity to apply your IT skills within a fast growing, dynamic software company, please forward your resume and covering letter.