Technology Operations & Support Manager

Summary about this job

Detail information about job Technology Operations & Support Manager. Terms and conditions vacancy

• Bored of 'same old, same old' ICT jobs?
• Got the skills to lead a team in a varied & technically innovative environment?
• Dreaming of a Career with the Bungy Originals?

About the business

AJ Hackett Bungy is synonymous with innovation, at the cutting edge of Adventure Tourism & the world industry leader in gravity challenges. We're a proudly Kiwi organisation, with innovation, life experience & fun at the core of what we do. With almost three decades & a 100% spotless safety record under our belt, we've expanded our resume to more than 'just' Bungy & we're looking for someone to join our Crew & come with us for the ride!

About the role

We have an exciting opportunity to join our Frankton based Tech Team as a Technology Operations & Support Manager, at our Queenstown Bungy Headquarters

We'll provide the opportunity to continue developing your skills & experience, in a varied & technically innovative environment, if you can bring the right combination of experience, aptitude, initiative & commitment &, of course, the ability to deliver service with a smile!

As much as we like to have fun, a business focused attitude & the ability to maximize operations & processes, along with a healthy respect for H&S & a drive for outstanding customer service, are key to success!

Duties include working alongside the Tech team, managing & supporting the usual corporate ICT environment, the breadth of Photo & Video technologies & exciting new process automation

Key responsibilities include:

• Providing hands-on, robust support & help desk services to the business & Crew, across the breadth of technical solutions used across the business
• Managing & leading the internal Tech Support Team
• Working with other key ICT personnel on new projects & initiatives
• Playing a key role in the development & maximisation of new & existing technologies & processes
• Mentoring & upskilling other members of the Tech Team to drive performance & ensure excellent customer service, response times & robust processes
• Ensuring that customers obtain the best possible P&V products & services
• Ensuring that the organisation obtains maximum commercial & organisational benefits from its use of technologies
• Departmental strategic planning

Benefits and perks

This position comes with the chance to become part of our Crew - our amazing team of staff (they're more like family, really!) who get out of bed every day to 'inspire people to awesomeness by helping them do things they never thought they could'

The chance to Bungy Jump as much as you like goes without saying! AJ Hackett Bungy NZ are also proud to offer a range of internal & local discounts, offers & support, as well as a comprehensive Long Service Reward Programme

Skills and experience

If you think you've got what it takes to be our next Technology Operations & Support Manager, you'll need to be/have

• Relevant Degree, Certificate, Qualification &/or extensive experience at a Senior Technology Engineering level
• Demonstrated strong people & team leadership capabilities
• Comprehensive & hands-on knowledge & experience of ICT infrastructure – spanning Corporate Level ICT Environments - LANs, WANs, Virtual Server Environments, Wireless Technologies, Business Systems & Applications
• Experience with Audio, Video & Photography products & solutions, preferably!
• A logical & methodical approach to problem solving & solution development
• Exceptional customer support
• Excellent under pressure & able to prioritize competing team & individual workload demands
• Awareness of new developments across the technology & media sector
• Experience or knowledge in the ITIL framework
• NZ work eligibility
• Someone that doesn't think twice about fitting hard work & fun times into the same day!

We're looking for long term commitment &, as a leading Adventure Tourism company, offering adrenaline fueled fun to the masses, operating 7 days/week, 364 days/year, across multiple sites, you maybe required to work outside of standard working hours, to cover business operations, where necessary