Customer Service Manager
A great hands-on role. Actively involved with internal and external customers. Premium products and growing business. Make a real difference.
Summary about this job
Management & Support
Company: Red Consulting Group Hawkes Bay Limited
Location: Hawkes Bay
Work type: Full Time
Salary: n\a
Phone: +64-6-113-8118
Fax: +64-6-372-3801
E-mail: n\a
Site: n\a
Detail information about job Customer Service Manager. Terms and conditions vacancy
- Multi-generational FMCG company
- Friendly company culture focusing on a growing global marketplace
- High attention to detail with great administrative skills needed here
National company with a burgeoning global footprint
Our client is a privately held, multi-generational FMCG company that has a strong vision and equally high-end product range gaining real momentum here in New Zealand and offshore. With growing consumer appetite for their products and increasing volume of activity into and through customer service, we are now on the lookout for a Customer Service Manager to join them in Napier at HQ.
Reporting to the National Sales Manager, this hands-on role will see you actively involved in the day to day CS functions. Your focus will be on ensuring absolute excellence in relation to coordinating customer order requirements from point of enquiry through to quoting, ordering, credits, product complaints and solving any product query issues. Juggling multiple administrative tasks and documentation will require a detailed approach and considering the nature of this business, you’ll be comfortable with learning technical detail and some specifications. You’ll also need a proactive, team based approach with a focus on continuous improvement to get the best out of the systems around you.
To win this role, you must be able to demonstrate a positive attitude, professionalism, high level of accuracy and commitment to process and service delivery. You may be in a production or manufacturing company or where you are taking responsibility for customer order through to delivery, either way, we are open-minded to what industry you come from, but you’ll be known for your non-nonsense and engaging manner, being ‘calm under pressure’ and as someone who leaves a positive impression on all those you come in contact with. Computer proficiency in Word and Excel is essential.
This well-known business is growing and if you think you have what it takes to join this fast-paced company then we would love to hear from you. Please email your application to [email protected] quoting reference “Customer Service Manager” or telephone Mardi Thompson at red to learn more about this opportunity. Your application will be kept in the strictest confidence. Telephone 06 877 6637.