Customer Service Representative

Summary about this job

Detail information about job Customer Service Representative. Terms and conditions vacancy

• Hamilton Location
• On the job training
• Fun and diverse working environment

Genesis are on the hunt for Customer Service Representatives (CSRs), based in a brand new state of the art building in Hamilton. This is a great opportunity to get your foot in the door at Genesis and accelerate your career in customer service. On the job training is provided and you'll join a supportive team where learning and career development is encouraged.

Here at Genesis we're striving to be New Zealand's first choice for energy management and to do this, we need bright, energetic and motivated CSRs to join our back-office customer service teams. We're hiring people who are dependable to their core and who have the grit and tenacity to show up and work hard even when the going is tough. Our CSRs play a critical role at Genesis, providing outstanding customer service to our valued customers; some of the things you'll be working on or chatting to customers about include payments and billing, new connections and switching, meter reading enquiries, investigating complex customer enquiries and much more.

To service our customer needs you must be prepared to work between the hours of 8am and 5.15am (Monday to Friday) and one late fortnight until 8pm. Additionally, it's essential you have outstanding verbal communication skills, great attention to detail, and enjoy building trusting relationships. Ideally you'll have some customer service experience but we'd also love to hear from you if you have a positive, proactive, customer first attitude. Here at Genesis we're are looking to establish a fun and collaborative working environment so to succeed in this role, you will have a can-do attitude and you'll thrive in a fast-paced team environment.

If you think you're tough enough—and sweet enough—to deliver excellent customer service to customers with high expectations, apply online now. We can't promise it will be easy. We can promise it will be fun, challenging and rewarding. You'll gain training, skills and experience working for an iconic NZ organisation that's a leader in the energy industry that will enhance your CV. You'll be rewarded with a competitive salary, a fun and diverse working environment, and some great staff benefits such as 4% Kiwisaver, Health & Life Insurance, and a dress for your day policy, meaning no stiff suits are needed for this role!