Service Supervisor
Looking to join a multinational leader? Join Daikin and help lead our team to paramount success!
Summary about this job
Air Conditioning & Refrigeration
Company: Daikin Australia Pty Limited
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-4461-3274
Fax: +61-8-8454-1838
E-mail: n\a
Site: n\a
Detail information about job Service Supervisor. Terms and conditions vacancy
Our Company:
At Daikin, we draw upon our many years of experience to provide solutions to customers worldwide in each climate, to achieve superior comfort levels in residential and commercial environments. As a leading air conditioning company, with over 80 production bases in each region around the world, Daikin has earned a reputation of world leading performance, quality and reliability.
An amazing opportunity is now available for an experienced Service Supervisor to join the team based at our Chipping Norton location ;to become vital key members in the Daikin team.
Our Opportunity:
The Service Supervisor will be responsible for managing a dynamic team of service technicians, to ensure effective use of resources as well as provide technical support to service technicians and technical expertise on site as required. Reporting into the Service Manager; some of the responsibilities include however are not limited to the following:
- Provide daily operational direct supervision to technicians and service co-ordinators. This includes analyse and review staff performance to identify training and development needs.
- Provide technical support to technicians on the road or in the workshop including attending work sites to resolve problem issues or service issues in dispute.
- Coordinate and manage customer complaints associated with service issues, by providing or investigating issues and advising parties involved to ensure satisfactory resolution for both customer and Daikin.
- Provide guidance and support on new legislation and safety issues to technicians.
- Ensure service levels are maintained and potential problems/issues are addressed.
- Identify process improvements or design technical guides on problem issues to support the dealers or service technicians on site.
- Prepare performance reports and additional ad-hoc reports as required
The Right Person
To be considered for this opportunity; candidates will need to have:
- A minimum of 10 years post qualification experience, within the HVAC servicing industry
- Must have a current Australian refrigeration handling licence, an Electrical Workers License (B Class) and a current NSW Driver's license.
- Strong experience in hands on supervising and consistently motivating a highly valued and dynamic team
- Computer literate with the ability to learn new systems easily
- Excellent communication skills (both written and verbal) and the ability to build and maintain positive working relationships with employees and suppliers
- A customer service based outlook
- A real team player attitude with the belief Daikin's values and philosophies.
This role could also suit a senior service technician who has steady experience who is looking to take their next step.
This is an excellent opportunity to join a professional global company offering an attractive remuneration package. Successful candidates will also be offered support and encouragement to undertake training and up skilling programs.
If you hold the above attributes and are looking for a long term career in a company that prides itself in rewarding and training its employees, then please forward your application by clicking on "apply now"