Dispute Resolution Specialist (Technical)

Summary about this job

Detail information about job Dispute Resolution Specialist (Technical). Terms and conditions vacancy

• 3 Years Maximum Term Role
• Competitive salary with NFP Rebatable Employer Benefits
• CBD location - close to public transport

The Telecommunications Industry Ombudsman is an independent dispute resolution service for small business and residential customers who have a complaint about their telephone or internet service in Australia.

The role of the Dispute Resolution Specialist (Technical) is to provide expert technical advice and assistance to the Ombudsman, Principal Investigator and dispute resolution staff in relation unresolved consumer complaints and exercise of powers by carriers under Schedule 3 to the Telecommunications Act 1997. 

The Dispute Resolution Specialist (Technical) guides staff in the conduct of investigations and writing decisions, particularly where technical issues are concerned and provides quality assurance by reviewing decisions before they are finalised.  This will ensure that investigations are conducted efficiently by gathering all required information to assess claims; investigations are conducted in accordance with the principles of procedural fairness and there is sound decision making based on the law, good industry practice and what is fair and reasonable in all the circumstances.

Key Responsibilities of this role include

• Provide authoritative specialist guidance, feedback and support to and Dispute Resolution Officers
• Provide technical and legal advice in relation to telecommunications disputes
• Provide quality assurance to ensure that decision making is sound and evidence based
• Ensure key decisions are communicated clearly to stakeholders
• Prepare and deliver effective training sessions for staff in relation to telecommunications codes and laws

The successful candidate will demonstrate

• Bachelor degree or higher in law
• Ability to communicate complex information in writing, logically and persuasively and in plain English
• Good understanding of the principles of complaint handling environment using Alternative Dispute Resolution methods is desirable
• Demonstrated knowledge of telecommunications industry Demonstrated ability to work both independently and as part of a team
• Ability to maintain independence and act in a professional and diplomatic manner with stakeholders

The benefits of working with us

We are a not for profit non-government organisation that provides an independent dispute resolution service for small businesses and residential consumers who have a complaint about their telephone or internet service in Australia. Our values are Integrity, Collaboration and Excellence.

You will enjoy a variety of benefits, including 28 days of annual leave.  As a Rebatable Employer, you have access to additional salary packaging benefits.  We are a national organisation located at Docklands, very close to Southern Cross Station.  

What's next

This role is an ideal fit for candidates with extensive experience in the telecommunications area, either in a regulatory or in house legal role, who are interested in the practical application of legislation to resolve or decide opposing wants or needs. For a detailed position description and the selection criteria for this role please refer to bitly link https://bit.ly/2MMSKnQ.

To apply, please send your application to Dhanya Viswanath, Talent Acquisition Lead at: [email protected] Applications must include a current CV and a covering letter which addresses the “Person Specification” criteria listed in the Position Description for this role. Please note, applications that fail to address the Key Selection Criteria will not be considered.

Applications close date COB Wednesday 25 July 2018.