Member Engagement Consultant
Bring your passion for members and your superannuation experience to this high performing, growth oriented profit for member super fund.
Summary about this job
Fund Administration
Company: Private Advertiser
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-9069-9384
Fax: +61-2-6021-1084
E-mail: n\a
Site: n\a
Detail information about job Member Engagement Consultant. Terms and conditions vacancy
- Member Focused Role
- Flexible Hours
- Vibrant Office in Central CBD Location
Equip is one of Australia's longest-established Superannuation Funds. With over $15 billion in assets, the profit-for-members fund provides benefits and services for more than 70,000 defined benefit and accumulation members and their employers. Offering a dynamic culture, which is team focused and collaborative, the organisation embraces change and strives for excellence in their member relationships.
We provide a professional, stimulating and friendly work environment and our dynamic team promotes a focused and collaborative culture. We provide flexible working conditions and are strongly committed to professional development. Our people grow their careers and capabilities at Equip.
Due to an internal promotion we are currently seeking a positive and enthusiastic Outbound Retention Consultant to optimise our interactions with our membership.
As part of a small team the successful candidate will :-
- Proactively contact members via direct outbound calling to encourage active engagement with their superannuation fund
- Provide general advice and exemplary customer service to members in an efficient, professional, consistent and accurate manner
- Promote engagement campaigns
- Provide accurate and timely communication of superannuation information to members
- Respond to member queries relative to their needs, offering appropriate solutions and delivering an exceptional member experience
- Raise retirement planning options and promote leads for the advice team.
To be considered for this key position you are likely to possess 2-3 years experience in financial services or in a call based role, preferably with exposure to superannuation. You will need to be prepared to become RG146 compliant. Additionally you will possess a professional can do approach, with a genuine desire to provide exemplary service to our members, you will have strong computer literacy skills and a friendly confident telephone manner.
If you are reliable and hardworking, you will have the opportunity to enhance your career within a supportive and friendly environment with plenty of learning opportunities.
To submit your application, in strict confidence, please apply online using the appropriate link below or alternatively, for a confidential discussion, please contact Paul Synhur on 03 9248 5937.