Case Manager

Summary about this job

Detail information about job Case Manager. Terms and conditions vacancy

• Geelong Office
• Competitive Salary
• Start your career in Case Management

Exciting opportunity to be part of a growing organisation that specialises in Workers Compensation. Do you have a passion to make a difference and help people get their lives back after injury or illness?

• Geelong location
• Opportunity for career progression and growth
• High performing culture

Established in 1910, EML is a leading Workers Compensation Insurance company with offices throughout Australia. Managing worker’s compensation claims across different industries, we are a dynamic company who has grown from 50 to 1,500 staff in the last 10 years. With this rapid growth means an amazing and diverse culture with a very high internal promotion rate. For over 100 years, the people of Australia have put their trust in EML for their worker’s compensation needs.

THE OPPORTUNITY

Reporting to the Team leader, this mail purpose of this role is to provide early, timely and personal service to injured workers and employers by managing a portfolio of claims from 0-65 weeks old.

• Provide workers compensation advice to stakeholders such as workers, employers and providers
• Undertake ongoing entitlement reviews in relation to weekly payments and medical expenses
• Independently manage a portfolio of claims
• Collaborate with Mobile Claims Specialists, Liability Specialists, Return to Work Specialists and other technical and support experts
•  Liaise with internal and external stakeholders
• Assist the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery
• Make decisions regarding the recovery and return to work process
• Facilitate active participation of the injured worker and their employer in any return to work and recovery planning

ABOUT YOU

A strong working relationship between the Case Manager and key stake holders is essential for the success of this role. This role is underpinned on outstanding customer service where the customers experience is a simple and positive one. 

As the successful candidate, you will have demonstrated experience and knowledge in the following:

• Customer Service and/or Office experience
• High attention to detail and organizational skills
• Effective communication and conflict resolution skills
• Negotiation and influencing
• Empathy and understanding
• Ability to earn trust in relationships with others by consistently demonstrating integrity and professional competence
• Effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work
• Competent in the use of MS Word and MS Excel
• Strong effective oral and written communication skills
• Knowledge of the relevant worker’s compensation legislation and regulations
• Basic understanding of medical terminology

WHAT WE OFFER

We value our people and support them to do their best work by investing in their professional development.

EML provides career opportunities and great employee benefits, including:

• A vibrant, collaborative team culture
• Great work/life balance and flexibility
• A corporate well-being program
• Comprehensive learning and development support
• Competitive salary package
• 17.5% annual leave loading

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. You'll find our supportive culture, rewards and career development makes EML a company you’ll want to be a part of. If this is of interest to you, please apply now or for more information/confidential conversation please contact Katherine Romano on 03 7000 0935 or [email protected]