Superannuation Team Leader
Excellent Team Leader opportunity available to manage a medium sized team. Location in Burwood. Interviewing now.
Summary about this job
Superannuation
Company: Hudson
Location: Sydney
Work type: Full Time
Salary: $80k package
Phone: +61-3-5528-9864
Fax: +61-2-8277-5621
E-mail: n\a
Site: n\a
Detail information about job Superannuation Team Leader. Terms and conditions vacancy
My client is a Superannuation, Insurance and Retirement provider based in Burwood. An opportunity have become available for a Team Leader to join on a permanent basis. This role will oversee the Customer experience team who manage all communications (telephone and e-mail) with members. This role will lead the team and oversea all areas of communication to ensure the smooth running of the client service department.
Key Duties:
- Promote the fund values and core beliefs to the team
- Ensure exceptional customer service is delivered
- Liaise with the team on member enquiries
- Manage escalated issues adhering to member service standards
- Update all information and communication into online systems
- Assist the team manager with organising daily workloads including holiday and sickness cover
- Oversee the seniors call queues and work plans on a daily basis
- Provide daily statistics to management looking out for anomalies
- Review, identify and relay trends to the team manager
- Maintain statistics for complaints/enquiries
- Help to formulate and achieve team goals
- Provide feedback to the team and at an individual level, develop training plans, performance appraisals
The Person:
- Superannuation background - essential
- Previous Supervisor experience - preferable
- Excellent telephone manner
- Excellent attitude
If interested in this role please apply. If you have any queries please call Charmaine McLauchlan on 0282332271.