Guest Service Agent
The Hotel Windsor looks for dynamic, confident, sophisticated and service-minded people who do all they can to exceed guest expectations.
Summary about this job
Front Office & Guest Services
Company: The Hotel Windsor
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-3231-4153
Fax: +61-8-5395-1451
E-mail: n\a
Site: n\a
Detail information about job Guest Service Agent. Terms and conditions vacancy
- Opportunity to join an iconic heritage property and independently owned hotel
- Chance to work with a great team
- Competitive salary
- Hotel accommodation discounts
- Food and beverage discounts and opportunities to learn new skills and grow your career.
The Hotel Windsor looks for dynamic, confident, sophisticated and service-minded people who do all they can to exceed guest expectations.
About the Hotel
The Hotel Windsor is an iconic Australian hotel embodying the architecture and elegance of a European style 'Grand Hotel', situated on Spring Street and located at the 'Paris' end of Melbourne. Our beautiful hotel is looking for a Full Time Guest Service Agent to join our Front Office team.
About the role
The Guest Service Agent reports to the Assistant Manager on shift and has full responsibility to provide the highest level of guest service throughout every interaction with our guests, (i.e. check in/out, occasional night audit function and telephone switchboard operation).
We are currently looking for a casual.
Duties
- Handling all guest queries and resolving them,
- Have a complete knowledge of all room categories and rates,
- Provide information on all facilities within the hotel,
- Anticipate guest needs,
- Help in an attentive manner and when required take hotel reservations.
Skills & Experience
The ideal candidate will have:
- Minimum of 1-2 years experience in a five star hotel environment and a real passion for delivering position outcomes,
- Superior analytical, communication and time management skills,
- Exceptional eye for detail and a positive attitude,
- Previous Opera knowledge is highly regarded,
- Proficiency in Microsoft products such as excel and outlook is essential,
- You will also have the flexibility to work as required to meet deadlines and ensure this role is effective.
Our Culture
We welcome positive, passionate, honest and hardworking individuals into our team, and commit ourselves to the highest professional standards. We support integrity and initiative and we strive to give opportunities for personal and professional development in a supportive environment.
If you are an experienced Hospitality professional and are dedicated to excellence,
Apply now!