Customer Service Manager (Duty Manager) - Full Time

Summary about this job

Detail information about job Customer Service Manager (Duty Manager) - Full Time. Terms and conditions vacancy

• Based in Cammeray on the Lower North Shore with free parking
• Full time leadership position with career progression
• Fantastic learning and development opportunities

About us
We have rewritten what a Club is all about and have created spaces that are vibrant, contemporary and inviting.  With great food in the NORTHS Pantry, sophisticated friendly bar areas, modernized auditorium and function spaces and a gaming floor frequented by everyone in the know, this is definitely the place to be.  We are in a growth phase and looking to expand our already fantastic team as we go into the next phase.  
 
What differentiates us from your typical entertainment venue is that we are a not for profit Club. NORTHS purpose is to enrich our communities and we do this in many ways. In the past year we have partnered with St Vincent de Paul Society, Taldumande Youth Services, Phoenix House Youth Services, Mary’s House Domestic Violence Shelter, Cammeray Public School, Kirribilli Neighbourhood Centre, Dance Chance and many more. When you know you are working to enrich the lives of many, it makes the hard work worthwhile.
 
Joining NORTHS means you are part of the Norths Group which includes The Greens North Sydney, Seagulls at Tweed Heads, The Alcott, Norths Fitness and Revolution Fitness.
 
About the role
We are recruiting an experienced Customer Service Manager to lead a passionate team, based in Cammeray. Our Customer Service Manager role is a leadership position with portfolio and team management responsibilities. The position involves total venue management with opportunity to progress into senior management. 
 
Service is NORTHS number one priority and development of team members in the delivery of exceptional customer service. Whilst ensuring the smooth running of the Club’s day to day operations you will be confident in your decisions and contribute to a fun, vibrant and professional atmosphere for both our customers and employees. We are continuously looking for ways to enhance our customer service.
 
Our Customer Service Managers are responsible for the daily operations of the Club including appearance, presentation, security, customer experience, professional leadership and Work Health & Safety.
 
Indicative responsibilities include:

• Venue management including security, monetary control and rostering
• Managing and leading the efficient and effective running of the Club
• Ensuring two way clear communication with staff
• Developing, maintaining and exceeding customer service standards
• Requisite administration and reporting
• Work Health & Safety responsibilities
• Adhering to all corporate and legislative compliance
• A designated portfolio will be assigned which could potentially be food, beverage or Work Health and Safety.

 
To be successful:

• Possess passion for delivering excellent customer experiences
• Demonstrated leadership skills that motivate and energise teams
• Previous experience in successfully managing a large hospitality operation
• Applicable tertiary qualifications
• Ability to work flexible hours as the role includes days, evenings and weekend work
• Outstanding written and oral communication skills
• Working knowledge of relevant legislation including current RSA, RCG and First Aid certification
• Computer literacy essential, and eBet gaming would be highly regarded
• An eye for detail across the board

 
Benefits and Culture

• Have the satisfaction of developing teams that can deliver an entertainment experience that exceeds our customers’ expectations every time.
• Work for a Club that continues to reinvent its relevancy to its local community
• Dynamic, energised, management team that is embracing change and focused on success
• Genuine career development opportunities

 
Norths Group Academy offers formal training to grow your career in the entertainment and hospitality industry and you will receive significant mentoring and support from our talented Customer Service Managers and Operations Manager. Our culture is all about being approachable, accountable, humanistic, success oriented, which enables us to deliver phenomenal customer experiences.
 
At NORTHS you will be part of a great team where each of our employees is valued and seen as the key to our success. Employees are recognised with discounted membership, meals, free parking and education assistance.
 
If you meet the above requirements you may be invited to attend an interview offering insight and a realistic expectation of the role and our corporate culture. As part of the recruitment process, general psychometric testing, numeracy testing, can be expected as well as background checks including a criminal record.
 
Previous applicants need not apply.
 
For a confidential discussion about whether this role is right for you please call Sarah Eldridge-Smith, People & Culture Manager on Tel 02 9245 3000.