Information and Support Line Officer
Make a difference with this fabulous part-time opportunity to join Bravehearts on our mission to stop child sexual assault in our society.
Summary about this job
Psychology, Counselling & Social Work
Company: Bravehearts
Location: Brisbane
Work type: Part Time
Salary: n\a
Phone: +61-7-9305-8693
Fax: +61-2-9180-1681
E-mail: n\a
Site: n\a
Detail information about job Information and Support Line Officer. Terms and conditions vacancy
- Fantastic entry level opportunity
- Specialised Bravehearts training and supervision
- Support those in need
Bravehearts is a non-profit organisation with a Mission to stop child sexual assault in our society and a Vision to make Australia the safest place in the world to raise a child.
The Information and Support Line Officer is a recognised 'Career at Bravehearts' entry level position, and we are looking for two part-time employees to join the team on a 6 month fixed-term contract, 2 days per week. As Bravehearts frontline service for the community, you will be the first point of contact for our service to help identify and address caller's needs. The role collects relevant information pertaining to children, young people, adults and families who have been affected by, or at risk of being affected by child sexual assault, and who would like to undertake counselling at Bravehearts or access our Case Management services who needs to be referred to a more suitable service.
The role also acts as a referral point to other services provided by Bravehearts including Education and Training as well as other enabling functions of the Bravehearts organisation.
The role will:
- Answer all phone calls and enquiries in a professional manner.
- Provide accurate information to prospective clients about services offered both internally and outside of Bravehearts service scope and operational locations.
- Provide clear and accurate information about the National Redress Scheme to clients who have experienced Institutional Child Sexual Abuse.
- Telephone screening callers for suitability to the Bravehearts counselling and case management services.
- Assessing level of risk for callers and reporting information about callers to relevant authorities e.g. Child Protection authorities, Health professionals, Police (as per Bravehearts Child Protection and Mandatory Reporting policies).
Bravehearts training will be provided to successful applicants who meet the criteria below.
- On your way to completing or completed University level graduate qualification in Psychology, Counselling or Social Work or a related field is essential.
- Experience in, and ability to effectively communicate therapeutically by telephone with callers who may present in a heightened emotional state.
- An understanding of the issues of people impacted by child sexual assault.
- An understanding of working within a mandatory reporting practice.
If you would like a full copy of the Position Description please visit our Careers at Bravehearts Page at https://bravehearts.org.au/careers/ or email [email protected]
All successful applicants will need to possess or provide proof of application of a Working With Children Blue Card and National Police Certificate. We will assist the successful applicant.
Bravehearts offer our employees excellent FBT benefits, Employee Assistance Program, a culture of self-care and lifestyle balance.
If you are interested in the opportunity to work with us to make Australia the safest place to raise a child, apply today via Seek and ensure you add a covering letter outlining why YOU are the best applicant for this role.
People from Aboriginal and Torres Strait Islander, and diverse backgrounds are encouraged to apply.