Customer Service / Administration - Freight
Interparcel is setting the standard in transport innovation. Full time position focusing on providing the highest level of customer service.
Summary about this job
Customer Service - Call Centre
Company: Interparcel
Location: Sydney
Work type: Full Time
Salary: $45,000 - $54,999
Phone: +61-2-8924-4827
Fax: +61-2-6175-2100
E-mail: n\a
Site: n\a
Detail information about job Customer Service / Administration - Freight. Terms and conditions vacancy
Interparcel is setting the standard in transport innovation. We are forward thinking and highly regarded as an industry leader in the courier broker field.
This is a full time, permanent position focusing on providing the highest level of customer service to new and existing clients. Our office is located in Mascot, NSW 2020.
The Position:
Working as part of a small but close customer service team, you will be pivotal in providing customer service to a variety of customers as well as office administration. You will liaise heavily with customers and suppliers to identify and resolve any concerns. Working hours are Mon-Fri 8:30am - 5:00pm.
Your responsibilities will consist of:
• Customer service via phone, email and via online chat.
• Deliver product knowledge to customers, incorporating all company services.
• Complete client quotations, service order follow-up & tracking.
As you will be adaptable and a self-motivated employee, you will also enjoy a varied role and assist with other general office tasks and Export / Import functions.
To be successful in your application you will meet the following criteria:
• Be eligible and willing to complete a Certificate lll Customer Contact Traineeship.
• Excellent written and spoken English communication skills
• Excellent customer service ability
• Computer skills, including MS Office
• Be customer focused and reliable
• Must hold permanent residency or an unrestricted work permit to be considered for this role.
• Good problem solving and investigation skills
• Minimum two years experience in Customer Service
If you meet the above criteria and are eager to begin your new challenge, please apply below addressing the selection criteria in your cover letter. Only short listed candidates will be considered and contacted.
This position will offer you diversity, challenges and invaluable career experience. This is definitely a position worth applying for if you are passionate, enthusiastic and you like working in a young and diverse team as well as if you're seeking an opportunity to grow and be rewarded for it.
You will be joining a modern, open plan office which is close to all amenities and public transport.
au.interparcel.com