Customer Service Manager

Summary about this job

Detail information about job Customer Service Manager. Terms and conditions vacancy

• Technical & Architecture Supplier | Design Flair | Cutting Edge
• South Sydney Hipster location | your Chai-Matcha-Latte awaits
• Great Salary and Career Progression | Significant Growth

I don't have to tell you
What this is all about

(HINT - It's a job ad)

'Cause baby half the fun is 
in you figuring it all out...

(2nd HINT  - Maybe even a great job ad!)

So why you gotta ask me
What I'm doing now

(Writing this job ad)

'Cause I don't like to question
What I still haven't found

(What haven't I found...? YOU That's what!)

~

This fast-growing specialist supplier to Architectural and Construction projects has a reputation for world-leading technology and custom design at the cutting edge.

They supply high-spec and high-energy solutions to ensure their clients' projects shine brightly into the night.

With an emphasis on customisation and a diverse range of products, they are taking over the sector with considerable speed.

All this means Customer Service is critical to their business, from end-to-end. And they've got a space with your name on it!

On a day-to-day basis, you'll be:

• Answering all incoming customer calls
• Assessing the needs of the customer by asking pre-defined questions
• Collating, inputting and managing the CRM system
• Building customer relationships and offering a high level of service
• Submitting basic quotes on standard items
• Allocating quotes and queries as appropriate to the sales team
• Filtering sales leads to team members
• Following up on webchat customer queries and managing the process
• Setting up and preparing reports on sales leads from the projects email, web enquiries, phone calls etc
• Liaising with Architects, Engineers and Designers, Wholesalers, Electrical Contractors, Builders and end users
• Following up with couriers on orders and deliveries
• Sending out forms and information to customers
• Assisting the sales team and Management with various other marketing and administrative duties as required.

With a friendly and enthusiastic manner and great phone diplomacy skills, you've been in a similar role for a while and are looking for a step up a level.

So Don't Turn Out the Lights...
You don't wanna be in the dark tonight!
'Cause I can't read your mind
I need to know if what your reading is right...for you.

So tell me - APPLY NOW.