Receptionist / Customer Service Assistant

Summary about this job

Detail information about job Receptionist / Customer Service Assistant. Terms and conditions vacancy

Receptionist / Customer Service Assistant

Casual Position

About us

Stretching from Palm Beach to Manly, the Northern Beaches boasts more than half of all the beaches in Sydney and a population of more than 266,000.

Living on the Northern Beaches means checking surf conditions from the office and taking your children to the beach after school. It’s about busy sportsfields, bush walking and bike trails on the weekend. It’s an active lifestyle with clean waterways, beautiful wildlife and vibrant events backed by great services and infrastructure.

Northern Beaches Council is committed to delivering the highest quality service, valued and trusted by our community.

Why work for us!

There aren’t many employers who offer career and lifestyle in a single package, but Northern Beaches Council does. We offer job opportunities in a range of fields, with a range of lifestyle benefits and a values driven culture. Develop your career with people passionate about making a difference in our community.

The Business Unit

The Property Business Unit is responsible for the overall management of all Council’s buildings such as community centres, administration buildings, childcare centres and public toilets. The Property Business Unit will deliver the following services:

• Building Assets
• Facilities Management
• Property Management & Commercial
• Asset Strategy
• Aquatic Centres

The Role and Responsibilities

Under the direction of the Operations Manager, the Receptionist/Customer Service Assistant is required to efficiently and effectively carry out all reception responsibilities at the Centre, and to supervise and/or carry out the general administration duties pertaining to the reception area.  

• Provide consistently superior customer service to both external and internal stakeholders, both in person and over the phone
• As the first point of contact for the WAC, actively promote the WAC in a positive way to enhance the image of the organisation
• Maintain an up to date working knowledge of WAC Services, products and activities by liaising and working together with other WAC staff, so as to provide efficient and effective customer service
• Effectively handle all enquiries and complaints and manage any conflict in a professional manner and, where possible, resolve issues at first point of contact

*** Whilst this position description covers the key areas of responsibilities, this list is not exhaustive. Day to day tasks and responsibilities may vary and be in addition to those listed above (reasonably and within the limits of individual skills, competence and training.

Selection Criteria

• Demonstrated experience in providing quality customer service, including the ability to be responsive to the needs of people from different customer groups
• Experience in handling and reconciling cash, cheques and credit card transactions
• Current WWCC Clearance Number.
• Understanding of continuous learning principles, equal employment opportunities, occupational health and safety and ethical practice principles
• Demonstrated commitment to customer service, continuous learning, EEO, Workplace Health and Safety and ethical principles.
• Ability to attend training and meetings outside of rostered hours

*Appointment to this position is subject to a Working with Children Check. Barred persons under the Child Protection (Working with Children) Regulation 2013 are not eligible for appointment to this position.

Please refer to the Position Description for further information including a full list of Selection Criteria.

How to apply

• Apply online and upload the following information
• A current Resume
• A covering letter (maximum 2 page) outlining systematically, addressing the selection criteria listed within the position description.
• For further information please contact Julie Langdon on 02 9451 8000 during business hours
• Applications close Monday 9th July, 2018