Customer Care Representative
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Summary about this job
Customer Service - Call Centre
Company: Ricoh Australia Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-9440-3735
Fax: +61-3-6173-2985
E-mail: n\a
Site: n\a
Detail information about job Customer Care Representative. Terms and conditions vacancy
Our Company
At Ricoh, we understand that being first to market also means being first in quality, reliability and performance. This is what makes us a leader in our industry. We do this by working with our clients to create innovative, unique and tailored environmentally friendly sustainable solutions and services that truly deliver business efficiencies and simplify the life and work of our customers. We are dedicated to environmental management, and our strong community focus and culture of volunteering to society are an integral way of life at Ricoh. We could not enjoy our success without our passionate and committed employees and we want you to join us as we strive for continued excellence in all that we do.
Roles & Responsibilities
Our Customer Care Representatives are responsible for assisting our customers and representing Ricoh as the first point of contact. This is a fast paced customer service role where you will be assisting our customers to solve technical issues, reorder supplies and handle general enquiries.
- Respond to customer enquiries through inbound calls and emails by providing appropriate solutions within the time limits and follow up to ensure resolution
- Provide accurate, valid and complete product & service information by using the right methods/tools to both internal and external customers
- Research, identify and resolve customer complaints using appropriate resources
- Process orders forms and required requests
- Contribute to our team effort and culture of "One team, One Voice, One Goal" by accomplishing related results as needed
Candidate Criteria
- Previous experience in a fast paced customer service position is a must
- Demonstrated understanding of customer service principles and practices
- Availability to work flexible hours (rostered between 8:00am and 8:00pm)
- You are proficient in computer systems and a background in IT support will be highly regarded
- Strong phone contact handling skills and active listening
- Excellent verbal and written communication skills with a high attention to detail
- Adaptable, reliable and have the ability to quickly build good rapport with people
- Problem-solving skills, and the ability to think under pressure
- You thrive in a busy environment and have the ability to focus on a number of tasks simultaneously
In return for your contribution to our success we offer a range of benefits including a competitive salary, recognition programs, a variety of learning and development opportunities, income protection, and discounted memberships to name just a few.