Case Manager
Deliver extraordinary customer service in extraordinary circumstances!
Summary about this job
Customer Service - Call Centre
Company: Cover-More Travel Insurance
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-8-6805-1419
Fax: +61-8-1809-4555
E-mail: n\a
Site: n\a
Detail information about job Case Manager. Terms and conditions vacancy
- Delivering extraordinary customer service. Always.
- Roles to commence September 3rd
- Multiple roles available - 4 days on, 3 days off!
World Travel Protection Case Managers, part of Cover-More Group, do more than take and make calls while building rapport (although they do that too). Our team saves lives. And so can you. Join our busy contact centre and you’ll answer calls from all over the world, putting our customers in contact with medical assistance when they need it most. The calls you make will often be life and death, so this isn’t an easy job. But it’s one you can be proud of.
High-performing, well-travelled, and occasionally multilingual, our Case Managers are great at what they do: bringing the world home safe. With their own empathetic style and an unwavering commitment to getting our customers the care they need, our team use every ounce of their service, insurance and life experience, every day. Driven and focused, they build strong relationships and deliver accurate, on-time service in high-stakes situations.
What you’ll do
- Delivering exceptional customer service every time, over the phone
- Keep the customer travelling or help bring them home
- Locating the nearest suitable doctor, medical clinic, dentist or allied health professional
- Managing emergency air ambulance evacuations
- Facilitating the payment and guarantee of hospital bills
What we need
- Experience within customer service, particularly with complex situations
- Strong problem solving and decision making skills
- A passion for helping others
- You thrive in a fast paced, dynamic environment
- You KNOW customers, how to look after them and respond with empathy
- Availability to work on a 24/7 rotating roster
Who we are
There’s more to life at World Travel Protection and Cover-More than great travel insurance. Working with us is about caring for people – customers and colleagues – and giving your best to deliver the right results. We’re a driven place to grow, with plenty of opportunities to go around (especially now we’re part of Zurich). But we expect a lot too. Talent, compassion and integrity for starters. Commercial smarts, passion and a hunger to take your career up a notch are also on the list. Most of all, we want you to be yourself: an independent thinker and a great team mate.
If you have the goods (and the CV to prove it), share them with us by applying below or at covermore.com.au/careers.