Customer Service Specialist/Warehouse Assistant
All vacancies of Australia • Call Centre & Customer Service • Customer Service Specialist/Warehouse Assistant
You will be responsible for providing excellent customer service to clients and warehouse management
Summary about this job
Other
Company: THE O R COMPANY PTY LTD
Location: Melbourne
Work type: Full Time
Salary: $45,000 - $59,999
Phone: +61-8-6511-3075
Fax: +61-8-1848-6617
E-mail: n\a
Site: n\a
Detail information about job Customer Service Specialist/Warehouse Assistant. Terms and conditions vacancy
About the business
We are an innovative medical device company that manufactures, distributes and markets high quality, innovative surgical devices – from niche to proprietary to fast moving consumables surgical device instruments – for minimally invasive and open surgery.
About the role
Customer Service
- Ensure customer orders can be taken immediately via phone, fax and email.
- Ensure product knowledge is up to date and can be communicated to the customer. (Product training to be provided by The OR Company)
- Ensure each customer's point of first contact is a positive experience.
- Maintain relevant customer records
Customer Relationship Management
- Ensure orders are received, processed and dispatched as per The OR Company minimum performance standards.
- Ensure minimum delivery standards are being met or exceeded (Overnight)
- Conduct internal/external stock-takes as/if required
Office Administration
- Create invoices and purchase orders in unleashed on a daily basis
- Create accounts in unleashed/Zoho for new clients within Australia & New Zealand
- Maintain existing accounts
- Co-ordinate all check points relating to new products and launches
- Data entry of leads and new contacts
- Streamline processes
System, Policy and Process Management
- Assist in coordination of The OR Company attendance at conferences and meetings.
Other Functions and Duties
- Daily maintenance of office space (as per daily operating procedures)
- Co-ordination and management office resources
- General office support duties
- Co-ordination of electronic and paper based document management systems
- Maintaining the revision and approval of all documents
- Maintaining hard copies of all approved documents
- Pick & Pack orders when it is necessary
Skills and experience
- Proficiency in a similar customer service role with excellent communication skills both verbally and written
- Ability to work well under minimal supervision with experience in a manufacturing and/or distribution environment being an advantage
- Excellent Microsoft Office skills and highly developed time management ability
- Experience with CRM systems
- Ability to work autonomously and team work focused
- Willing to assist warehouse assistant when it is required
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