Customer Service Officer | 12 Month Maternity Cover

All vacancies of AustraliaCall Centre & Customer ServiceCustomer Service Officer | 12 Month Maternity Cover

We're currently looking for a confident and enthusiastic Customer Service Officer to join us on a 12 month contract!

Summary about this job

Customer Service - Call Centre

Company: McPherson's Consumer Products

Location: Sydney

Work type: Contract/Temp

Salary: n\a

Phone: +61-3-2368-5211

Fax: +61-2-4537-9738

E-mail: n\a

Site:

Detail information about job Customer Service Officer | 12 Month Maternity Cover. Terms and conditions vacancy

  • On site parking and train station close by
  • Work within an innovative and supportive team!

About Us

McPherson's is a dynamic consumer products business, marketing and distributing a wide range of Health, Wellness & Beauty products as well as household consumables throughout Asia Pacific, the UK/Europe and North America. Our expertise lies in managing the supply and marketing of complex and comprehensive ranges of products that consumers need and use in their everyday lives. 


The Role

We are seeking an enthusiastic, highly competent Customer Service Officer to join our busy team on a 12 month contract. This challenging and busy role requires a confident and intuitive individual with previous call centre / customer service experience.

As the first point of contact for our customers and clients you will have the passion for providing exceptional service in a professional, courteous and efficient manner.


Responsibilities

Key responsibilities include:

  • Customers are provided correct information relating to their order status, pricing, deals/promotions and product availability.
  • Assist with the daily sales administration for the International Sales & Business Development Manager.
  • Ensure all export orders are processed in a timely manner and are managed through the MCP system – from order receipt to delivery to International customers
  • Manage the input & tracking of all International sales orders
  • Manage the input & tracking of New Zealand sales orders
  • Manage promotional orders and abnormal demand, communicating with the purchasing/warehouse teams to ensure DIFOT
  • Filing of orders and correspondence
  • Provide information and advice to customers and consumers about MCP products, both locally and internationally. 
  • Provide assistance to all repairs and warranties enquiries and manage claims in a timely and professional manner as per defined KPI's


Requirements

  • 3 years full function customer service or call centre role is essential
  • Higher School Certificate is essential 
  • Excellent communication skills and friendly telephone manner
  • High attention to detail and strong organisational skills
  • Intermediate to advanced Word and Excel skills.

As a real team player you will impress us with your flexible and responsive approach in this fast paced environment!


Our vision is to make life easier for our all our stakeholders. Our corporate values are Respect, Integrity, Quality, Openness, Customer & Consumer Centric and Success.

If you share these values and feel you would be a good fit for the role please apply by sending your CV to [email protected]

McPherson's Consumer Products is recognized as an EEO Employer. Please visit our website for more information about our company www.mcpher.com.au.

 

Only shortlisted candidates will be contacted.
No agencies, please!

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