Contact Centre Trainer

Summary about this job

Detail information about job Contact Centre Trainer. Terms and conditions vacancy

Are you an experienced contact centre trainer who is interested in using your skills and experience in a slightly different way? Or perhaps you are a Team Leader or 2IC who would love to focus more on training and quality?

We are proud to be recruiting a Contact Centre Trainer based in the Melbourne CBD. This business operates in a market that is constantly changing and this role is of vital importance. Dealing with a wide range of external and internal stakeholders we are seeking an outgoing and charismatic leader.
 
Key responsibilities of this position:

• As a Trainer you will take full responsibility for designing and delivering the training program in a contact centre environment.
• Onboarding and training new employees in regards to products, systems, customer service and sales.
• Working with existing and experience staff to upskill and improve performance and outcomes. 
• Provide strong leadership across the business.
• As a QA Manager you will manage 2 staff and ensure that quality standards are met both internally and with external stakeholders.
• Manage and oversee regulatory, compliance and quality requirements and standards.
• Work closely with the Contact Centre Manager, Team Leaders and agents at all levels to ensure training and quality outcomes are appropriate.

The ideal candidate we are seeking will:

• Love working in a contact centre environment!
• Have previous leadership experience - be it as a Team Leader, a 2IC or Trainer.
• Be passionate about training, coach and developing staff.
• Be an influencer - someone who is able to work with multiple people or stakeholders in an effective way.
• Confidentially communicate in both group and individual settings.
• Have worked in a regulated environment (e.g. banking, insurance or utilities).

Modern offices only 5 minutes from a Melbourne CBD train station and an open an honest direct manager make this position highly desirable.
  
Click “Apply Now” to be considered. Applicants are encouraged to include a cover letter addressing the specifics of this advertisements. For further details contact Ishmael Salim on (03) 8393 9400.