Customer Service Officer (Financial Services)

Summary about this job

Detail information about job Customer Service Officer (Financial Services). Terms and conditions vacancy

• Leading global Automotive brand
• Attractive company lease options
• Career development

• Leading global Automotive brand
• Exceptional career opportunities
• Attractive company lease options
• On-site car parking
• Rotating roster (including rotating Saturdays - which includes an allowance)

Kick start your career in professional services! 

Careers that excite!

Careers at Nissan take people further, faster.  From the creativity of our diverse team to the environment of our open workplace, Nissan drives innovative careers.

Found in over 191 countries with 160,000 employees worldwide, we've been creating and showing innovative products and services since 1933.

Nissan Financial Services is one of Australia's leading Vehicle Finance companies.  We are growing rapidly as a business and now support our Nissan Dealer Network, as well as a continually growing network of dealers for Renault, Infinti and other brands.  

Nissan Financial Services is a great place to build your career. As part of our team, you build great relationships with people in other teams, but you'll also get an insight into the way our business works. Our fast paced and progressive culture is a key factor in our success and we would love you to be a part of it.

About the Role:

Reporting to the Customer Service Team Leader, you will be responsible for creating a positive customer experience to our existing clients across Australia & New Zealand.

Key Responsibilities:

• Contribute towards a high performance customer service team and achieving KPIs
• Responding to customer enquiries during the lifecycle of their vehicle loan
• Maintaining and updating our customer database as required

Knowledge, Skills & Experience:

The ideal candidate will be customer focused with a drive and determination to succeed as well as an effective team player.  Experience in working within a call centre is essential as is the ability create a 'best in class' customer experience for our customers along with good time management and planning skills along with proactive and forward thinking is essential as is the ability to work in a telephone-based customer service role. Whilst experience in the Automotive industry is not essential, it will be well regarded. 
  
To express your interest and ensure you don't miss this exceptional opportunity please hit 'Apply Now' and attach your current resume and cover letter. 

Due the confidential nature of our business, some additional information will only be provided to those candidates who have applied.