Call Centre Operator

Summary about this job

Detail information about job Call Centre Operator. Terms and conditions vacancy

Kelly Services is seeking to engage with multiple Client Service Officers for one of our government based clients in Northbridge Perth. The successful candidates will be engaged for 12 months and will providing both advice and guidance on making it as easy as possible for people to understand and meet their taxation and superannuation obligations.

Key Responsibilities:

• Perform and support a range of client engagement activities which are tailored to the client’s circumstances and also ensure fairness to the client and the broader community.

• Listen and engage with clients, build and sustain relationships to gain an understanding of their individual or business circumstances

• Communicate effectively with clients and stakeholders to provide or obtain information and advice in a multichannel or digital environment

• Identify, gather, record and share information relevant to risk analysis activities

• Participate in quality assurance activities and assist in developing and implementing appropriate responses to address findings

Criteria for Selection:

• 1 - 2 Years’ experience as a tax administrator or customer service officer

• Qualifications in taxation, law, accounting, business, commerce or economics will be highly regarded

• Has the ability to interpret and apply tax legislation and document decisions, proper completion of documents such as formal notice and recordkeeping

• Has the ability to confidently present verbal and written information in a clear, concise, confidential and professional manner

• Strong organizational skills and the ability to prioritise effectively.

If you are interested in the role and fit the above criteria apply via the job board, successful candidates will be contacted by Kelly Services.