Customer Support Coordinator - Brisbane, QLD or Sydney, NSW
Excellent opportunity to accelerate your career at either our Brisbane or Sydney offices
Summary about this job
Customer Service - Call Centre
Company: MediRecords Pty Ltd
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-3-2803-7853
Fax: +61-3-2917-3322
E-mail: n\a
Site: n\a
Detail information about job Customer Support Coordinator - Brisbane, QLD or Sydney, NSW. Terms and conditions vacancy
-
Digital technology is radically changing the way we approach and deliver healthcare.
- MediRecords is at the heart of this change with its all-in-one clinical and practice management solution.
Now is an exciting time to join the MediRecords team as Support Coordinator in our Brisbane office! Learn from accomplished business leaders as you fast-track your career during our exceptional phase of growth.
About MediRecords
Designed from the ground up and utilising the convenience and power of the cloud, MediRecords is a digital solution accessible in real-time from anywhere in the world.
MediRecords utilises the latest technology to deliver better patient care. MediRecords allows healthcare providers to focus on delivering better patient outcomes, and empowers patients with greater insights into their health information.
Founded in 2013 in Australia, MediRecords was created to improve patient outcomes and reduce costs associated with outdated technology. With MediRecords, healthcare is accessible in real-time to all Australians with our comprehensive suite of products. As industry pioneers, our forward-thinking approach to healthcare technology is revolutionising patient care.
About the Role
MediRecords is on the lookout for a full-time Support Coordinator who's energetic, self-starting and shares our vision of changing the way healthcare is delivered.
Reporting to the Sales & Support Manager, you will be providing day-to-day support to new and existing users (health professionals) of MediRecords, and coordinating and monitoring the onboarding process for all new customers.
Operating out of either our Brisbane or Sydney offices, you will be the first priority to handle all inbound customer contact (calls, chat and email) and first priority to troubleshoot all technical support inquiries received.
This role will include occasional travel to customer sites or the MediRecords Head Office in Sydney.
From time to time you may also be required to perform sales activities such as host product demonstrations via webinar, or making outbound calls to encourage prospective customers to start a free trial of the product.
About You
The daunting challenge of disrupting the healthcare industry with an innovative cloud-based SaaS solution excites you. You are a self-starter with the ability to work independently and thrive on a dynamic, fast-paced crazy start-up health-tech environment. And most of all, service thinking is part of your DNA.
Your skills and experience:
- You have previous customer service experience ideally in a mixed technology environment
- You're able to build rapport easily, create new and maintain existing relationships with our clients
- You have excellent written and verbal communication skills.
- You're full of energy, have a positive attitude, think creatively on your feet and handle multiple priorities while staying cool under pressure.
- Willing to work on a rotating roster to cover all hours of operation (6am - 6pm AEST Monday to Friday).
- You're alright at table tennis (or willing to learn).
- You have an interest in emerging technologies or the digital health / health-tech industry.
- You have intermediate to advanced excel skills and strong technical proficiency to assist with adhoc data entry tasks.
Desirable (but not required):
- Experience in Healthcare (particularly Medicare and Secure Messaging) or Private Health Insurance claim processing
- Experience with support systems (i.e. Zendesk, TeamViewer)
- Valid drivers license