Customer Service Manager
Australian business with head office in Lidcombe are looking to centralise their Customer Service team and processes.
Summary about this job
Supervisors/Team Leaders
Company: Page Personnel
Location: Sydney
Work type: Full Time
Salary: Yearly bonus
Phone: +61-8-5684-3023
Fax: +61-2-5452-3400
E-mail: n\a
Site: n\a
Detail information about job Customer Service Manager. Terms and conditions vacancy
- Growth opportunity
- Improve and drive processe change
Australian business with head office in Lidcombe are looking to centralise their Customer Service team and processes. This is a real opportunity to 'make your mark' on a large business. An Experienced Customer Service Manager is required to grow this team.
Client Details
This organisation have sites across Australia and specialise in the manufacture of industrial products to a range of sectors, namely agricultural and construction. Their head office is based in Western Sydney with parking on-site. They have a good staff retention rate and actively work to create a 'family feel' in their offices.
Description
This Customer Service Manager role will be responsible for centralising and improving Customer Service processes.
You will be directly responsible for 4 Inbound Officers and 1 Outbound.
This role will work alongside the Directors to drive change and ensure a smooth transition for B2B accounts from other states into the centralised model.
You will implement and report on relevant KPI activity.
Profile
This role is ideal for a driven and passionate Customer Service Manager who enjoys driving change.
Experience dealing with B2B relationships is required, specific industry experience will be highly regarded but is not essential. Experience with industrial products or within manufacturing would be highly advantageous.
Recent experience with systems such as Pronto, SAP or JD Edwards would also be an advantage.
Job Offer
- Great salary based on experience
- Make your mark
- Growing national manufacturing/ distribution business
- Work closer to home in Lidcombe
- Parking available on-site
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Jessica Priebee on +61 2 8221 8141